Windows 10: latest update has messed up my video display

Discus and support latest update has messed up my video display in Windows 10 Installation and Upgrade to solve the problem; The monitor screen is stretched out and all round icons are now egg shaped and the rectangular icons are square. I am unable to open any photos from... Discussion in 'Windows 10 Installation and Upgrade' started by azphoto, Dec 1, 2022.

  1. azphoto Win User

    latest update has messed up my video display


    The monitor screen is stretched out and all round icons are now egg shaped and the rectangular icons are square. I am unable to open any photos from photoshop now. People look squashed out. Help. this all happened after the latest Microsoft "update"

    :)
     
    azphoto, Dec 1, 2022
    #1

  2. Video on CSN Chicago

    Hi Dennis,

    It is possible that the video resolution is high that's why your graphics card driver is having a hard time playing the video. We suggest updating the latest graphics card driver of your PC.

    To update your graphics card driver, follow these steps:

    • Click on Windows logo.
    • Type Device Manager then Click it from the list that appears.
    • Look for Display adapters category, right click on it and choose Update Driver.
    • Select Search automatically for updated driver software.
    • If it fails, go to the manufacturer's website and follow their detailed instructions.

    Keep us in the loop with the result.
     
    Robert Caw, Dec 1, 2022
    #2
  3. Mayra Aqu Win User
    Discolored messed up display after updating graphics card driver

    Hi Kevin,

    The issue that you're experiencing usually happens if the latest driver installed encountered an issue with the system. We would like to know the following to isolate the issue:

    • From where did you download the latest update for your driver?
    • Is it from your manufacturer's website or from Windows update?
    • Have you tried using the older version of the driver?

    As an initial troubleshooting, we suggest uninstalling the latest driver using the steps below:

    • Open Cortana.
    • Search Device Manager and click it.
    • Expand the Display Adapter section.
    • Find the Display card Driver.
    • Right click the Display card Driver and select Uninstall.
    • Select the check box delete the driver software for this device.
    • Afterwards, restart the computer. Restarting the computer usually reinstall the generic driver from Windows update.

    If anything comes up, don't hesitate to get back to us anytime.
     
    Mayra Aqu, Dec 1, 2022
    #3
  4. Arul_D Win User

    latest update has messed up my video display

    video Displays

    Hi Robert,

    This issue is caused due to many reasons such as due to driver related issues or due to some settings related issues or due to an issue with the Codec. I would like to know some information about this issue so that we could assist
    you further.

    1. Do you get any error code or error message while playing the video?

    2. Is this issue confined to any specific video or with all the videos?

    3. Is this issue confined to Video app or with other apps as well?

    4. Have you made any changes to the computer prior to this issue?

    As a first step, try playing a different video and check if the issue is confined to any specific video or not.

    I would suggest you to try the following methods and check if it works for you.

    Method 1:

    Try installing the latest video card drivers from HP's website or from Windows Update and check if the issue persists.

    Follow the steps to update the hardware driver:

    a. Press Windows + X keys and click
    Device Manager.

    b. Expand ‘Display Adapters’.

    c. Right-click on the Display Adapter listed and click on ‘Update Driver Software’.

    Method 2:

    Try the steps provided in the following Microsoft Help article and check if it helps.

    Troubleshoot problems with an app:

    Fix problems with apps from Microsoft Store - Microsoft Support

    Please reply with more information about this issue so that we can help you better.
     
    Arul_D, Dec 1, 2022
    #4
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latest update has messed up my video display

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