Windows 10: Latest update of Microsoft Solitaire Collection resets the statistics to beginning.

I kept receiving messages from Microsoft that if I clicked on the box my free cell data would be saved in case my system might fail etc. After resisting

my impulse to try it I finally broke down to try it. Big mistake. Microsoft took my data and said it would be put on the cloud and it would be synchronized

with Microsoft. After the program completed I clicked on to free cell and found all my data was gone and was replaced by someone else's data which was

not even close to my data. How can I get my data back? It took a long time to get to level 115 and I'm not happy about this problem. So much about protecting my data.


deano#







***Modified Title From: Upload my data to the cloud***

:)

 

Microsoft solitaire collection problem

Hi,

There are a lot of possible reasons why you are having this issue, one of the common reasons is corrupted statistics file on the account. To help you reset the statistics of your main account, we suggest
that you follow the steps below:

• First you need to close Microsoft Solitaire Collection.
• In Windows Explorer go to: C:\Users\<user name>\AppData\Local\Packages\Microsoft.MicrosoftSolitaireCollection_8wekyb3d8bbwe\LocalState\UserData\Guest\Statistic\
  
• Rename Statistic.ark as old-Statistic.ark.
• Then try to run the Microsoft Solitaire Collection.

The statistics file will be deleted, and everything will be set back to 0.

Kindly update us with the results.

 

Latest update of Microsoft Solitaire Collection resets the statistics to beginning.

Hi Dean,



Thank you for writing to Microsoft Community Forums.



We understand the difficulties in your gaming experience. However, in the latest update of Microsoft Solitaire Collection, when you play any game, you will gain experience points (XP)! Gain enough XP and you will level up and unlock new titles and
card backs. With this new feature, everyone begins at level 1 to get the full experience. But don’t worry, you keep all your lifetime starts like total games played, won, etc. We’ve also added an Action Bar at the bottom of the game with easy access to things
like Hints, Game Options, and Cards. You can collapse the bar while you’re playing if you want even more screen space.



We recommend you to get in touch with support team by referring
Microsoft Solitaire Collection from Microsoft Store, Scroll down and click on
Microsoft Solitaire Collection support under Publisher Info.



We also recommend you to post your query in
Microsoft Casual Games FAQ Community for further assistance.





Regards,

 

How do I reset statistics on the MicroSoft FreeCell game? How do I start afresh?

Hi,



To help you with your concern about resetting statistics in Microsoft Solitaire Collection, we recommend that you perform the steps below:

Reset Microsoft Solitaire Collection Statistics:

• Close Microsoft Solitaire Collection (if it is open).
• In Windows Explorer go to C:\Users\<user name>\AppData\Local\Packages\Microsoft.MicrosoftSolitaireCollection_8wekyb3d8bbwe\LocalState\UserData\Guest\Statistic\.
• Rename Statistic.ark as old-Statistic.ask.
• Run Microsoft Solitaire Collection and check it.

Let us know how it goes.