Windows 10: Latest updated Synaptics touchpad driver kills my trackpad - help!

I am running the latest build of Windows 10 (build 10240).

Now that release date is coming driver updates are arriving for my laptop (Acer ES1-111M). One of which is for the Synaptics touchpad. When I apply this driver and restart my laptop the trackpad no longer works and the new driver has an error in Device Manager and cannot start.

This device cannot start (error code 10)

The specified request is not a valid operation for the target device.

If I try to update the driver it says the latest version is installed. I have to rollback the driver to the previous one supplied by Microsoft and the trackpad works again, However the entire process repeats when the Synaptics trackpad update is automatically installed again by Windows Update.

Does anyone know how to solve this?

Thanks.

:)

 

windows 10 update problems

How did you check for the updates for Synaptics?

I would suggest uninstalling the older one and installing the newest available from here:

Latest Synaptics Touchpad Driver for Windows 10

 

My Pendo Trackpad isn't Working!!

Hi Jack,

Thank you for posting your query on Microsoft Community.

As per the description, I understand that the trackpad is not working on your Windows 10 tablet. I will certainly help you in getting this issue fixed.

I would suggest you to check for the latest Touchpad/Trackpad driver from the manufacturer website.

You can follow the methods below to resolve the issue:

Method 1:

I would suggest you to update the Trackpad/Touchpad driver. Follow the steps below to update the driver:

a) Press Windows and x key together and select Device Manager.

a) Locate the trackpad/touchpad driver.

b) Right click on the trackpad/touchpad driver icon and click on “Update Driver software”.

c) Click on “Search automatically for Updated driver software” option.

Method 2 :

If the driver for Windows 10 is not available, I will also suggest you to download and reinstall the latest driver the latest Touchpad drivers from the manufacturer website in compatibility mode.

Please follow the steps below:

Uninstall the Touchpad driver and reinstall the driver in Windows 8.1/7 compatibility mode:

b) Press Windows and x key together and select Device Manager.



c) Locate the touchpad driver.

d) Right click on the Touchpad driver icon and click on Uninstall.

Hope this information is helpful. Please write back to us if you need any further assistance, we'll be glad to assist you.

 

Hi,
same issue with me. At each reboot, I have conflict with an IBM driver for my synaptics touchpad.
Any solution ?

best

 

I hope that this is fixed soon. I have to use a USB mouse right now to use my laptop.

 

Roll it back to the original driver. Make sure that you only allow Device driver updates, by Making the change in "Device Installation Settings" under System, that only you will update them.

 

Uninstall the driver then either use the Troubleshooter tool or the Powershell script to hide the update from downloading. Both ways work. Tried both methods on different machines to stop Windows Update from installing Synaptics.

Windows Update Troubleshooting Hide Updates: https://support.microsoft.com/en-us/kb/3073930
http://download.microsoft.com/downlo...owhide.diagcab

Powershell Script: Script Windows Update PowerShell Module
Powershell instructions: Preventing a certain Windows Update from installing on Windows 10 | In Absentia

 

Thanks very much everyone. I decided to hide the update for now. I also emailed Synaptics to let them know about this issue to see what they do.