Windows 10: Latest Updates Broke Windows Hello Face Login

My system on a Surface Book 2 has just completed the updates to 1) Windows 10 1903 (Build 18352.175), 2) Surface System (4.0.0.0) and 3) Intel drivers (30.15063.6.8611). Between them, they have completely broken Windows Hello Face Login. When I go into the sign-in options, Windows Hello Face reports that it cannot find a compatible camera. It was working perfectly immediately before the updates.


I have tried rolling back the Intel drivers, but that did not work to restore my IR camera.


Can someone advise how I can rollback my updates in the hopes that will restore my IR camera to the system and bring back Windows Hello Face operability?

:)

 

windows hello face problem...

List of Windows Hello supported Dell Laptops:

 

Windows Hello Recognizes Face Then Fails To Log In

Hello,

We appreciate your time and effort for getting back to us and I apologize for the delay in responding.

Did you try to remove and set up again your Face recognition
login?

I suggest you to first remove your Face recognition and then try to set it up again and check if your are facing the same issue.

Also I suggest you to install all the latest Windows updates and check if it helps.

Let us know the status of the issue. We will be glad to assist you further.

Thank you.

 

Windows Hello Face Recognition Set up

Hi,

Please provide us below details to assist you better,

• How exactly you are trying to setup Windows Hello Face Recognition?
• What is the error you are getting, while trying to setup Windows Hello Face Recognition?

A regular webcam will not work with Windows Hello. Windows 10 features Windows Hello, which provides new ways to authentication using biometrics including facial recognition.
Since this is essentially 3-d detection, a camera with a specialized illuminated infrared camera is required.

I suggest you to try the below steps to setup Windows Hello Face Recognition and check if it helps.

• • 
    Open up "Settings" and click on "Accounts," then "Sign-in options."
    
  • 
    You need to set up a PIN code before you're allowed to use Windows Hello. So hit the "Add" button under "PIN" to set that up. Once you've done that the options to set up Windows Hello will unlock.
    
  • 
    You'll now see which options are available to set up under Windows Hello, Since we're looking at facial unlock you'll see an option for "Face." Click on "Set Up."
    
  • 
    The next screen will give you a little background on what Windows Hello is. Click on "Get started".
    
  • 
    The next step could happen incredibly quickly. Position yourself so your face is in the center of the frame that appears on screen. The camera will then do what it needs to do to register your face.
    
  • 
    Once you're set up you have an option that allows you to improve recognition.
    
  • 
    Now, when you go back to Settings you'll have the option again to improve recognition, remove your face, a toggle to turn on unlocking your PC when it sees your face and an added security option that will require you to turn your head
    left and right for verification.
    

For more information, refer to the below link:

https://support.microsoft.com/en-us/help/17215/windows-10-what-is-hello

Hope this information helps. Get back to us if you have any more queries on windows.

Thank you.