Windows 10: Latitude E6540 Upgrade from 1909 to 20H2 fails

Discus and support Latitude E6540 Upgrade from 1909 to 20H2 fails in Windows 10 Installation and Upgrade to solve the problem; I'm trying to update 2 Latitude E6540's both with W10 1909 to 20H2, both systems hang at 48% after the initial reboot. I am sure this is driver... Discussion in 'Windows 10 Installation and Upgrade' started by Rick_Martin, Jun 15, 2021.

  1. RICK_MARTIN
    Rick_Martin Win User

    Latitude E6540 Upgrade from 1909 to 20H2 fails


    I'm trying to update 2 Latitude E6540's both with W10 1909 to 20H2, both systems hang at 48% after the initial reboot. I am sure this is driver related, but not sure what can be done to get by this issue. The setup diag tool reports:Error: Found a device installation failure during device install phase.Device Installation failure detected!Device Description: *PNP0C04 [NO_DRV_X]HardwareId: ACPI\PNP0C04\4&1a5b7ca9&0Inf Name: machine.infDriver Version: 10.0.19041.1"PNP0C04" seems to indicate the issue is with the numeric data processor driver, but there are no available update

    :)
     
    Rick_Martin, Jun 15, 2021
    #1
  2. JEREMYINRENO
    JeremyInReno Win User

    Problem Upgrading Dell Latitude E6540 to Windows 10

    Hello everyone,

    I have a Dell Latitude E6540 currently running Windows 7 Professional. I'm trying to upgrade to Windows 10 Pro.

    I downloaded the upgrade tool, however it says my display is not compatible with 10. I have done numerous chats with Dell about the issue and have been unsuccessful in finding a solution.

    The current display drivers are:

    AMD Radeon HD 8790M

    Intel HD Graphics 4600

    Mirage Driver

    Has anyone else run into this problem?

    Thank you for your help in advance!

    Jeremy
     
    JeremyInReno, Jun 15, 2021
    #2
  3. RAD1O
    Rad1o Win User
    Upgrade to 20H2 failed

    The laptop was offered the feature upgrade to Win 10 20H2. It is still running 1903. It had failed 1909, 2004 with this error 0x80004005 - 0x1000A,The installation failed in the DOWNLEVEL phase with an error during PREPARE_FIRST_BOOT operation.

    Since Microsoft does not like this laptop anymore I had done a chkdsk, a SFC / scannow and a disk error check from the properties tab. All errors fixed.

    I stopped MS secutity, firewall and the Avast security for the upgrade.

    Downloading and installing took some time and it looked as if the laptop was going through the motions. At the end it had just reverted to 1903 again.

    What else can I do short of a complete reset?
     
    Rad1o, Jun 15, 2021
    #3
  4. ZBOOK
    zbook Win User

    Latitude E6540 Upgrade from 1909 to 20H2 fails

    Upgrade from 1909 to 20H2

    When upgrading you can install 1607 and upgrade to 20H2.
    So upgrade from 1909 to 20H2 with the upgrade assistant.

    If there is success then that will complete the thread.
    If the upgrade fails then record the error message and code for troubleshooting.
     
    zbook, Jun 15, 2021
    #4
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Latitude E6540 Upgrade from 1909 to 20H2 fails

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