Windows 10: Latop shuts down everytime when reaches between 25% to 27% battery.

Hi Team,


I have purchased a new laptop , with Windows 10 Pro in it, though, all my battery Notification are On, But I Am facing a [roblem, My Laptop is shutting down between 25% or 27 % battery without any notification. Processor fan is running fine and their is no over heating. I have checked all possible solution like setting up power options updateing to latest drivers. But still facing same issue. Surprised to see the system shutting down every time battery comes down below 27%. works fine once its plugged with power.


EVENT LOG:

"The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."

Event ID 41 / Task ID 63

EventData
BugcheckCode0
BugcheckParameter10x0
BugcheckParameter20x0
BugcheckParameter30x0
BugcheckParameter40x0
SleepInProgress0
PowerButtonTimestamp0
BootAppStatus0
Checkpoint0
ConnectedStandbyInProgressfalse
SystemSleepTransitionsToOn0
CsEntryScenarioInstanceId0
BugcheckInfoFromEFIfalse
CheckpointStatus0


Kindly assist me.


Warm regards,

Saravanan Nadar.

:)

 

Laptop shuts down with 25% battery

Hi,

The most common issue why a laptop shuts down even when you still have battery life is that the battery is overheating. For us to assist you, we suggest that you visit this

link. From there, you'll see a similar thread for a Windows 8.1 computer which has been answered by
Ratandeep, but this also works for Windows 10 computer.

Hope this information is helpful.

 

Computer Shutting Down at ~50% Battery

My laptop is unexpectedly turning off when it reaches about around 50% battery, but the actual level can be anywhere between 40% and 60%. It never turns off when plugged in. Whenever it does shut off, I have to plug it in before it turns back on. I thought maybe something was wrong with the way the laptop was reading the battery, so I updated the BIOS. Right after updating, the computer reached 20% without turning off so I thought the problem was fixed. But the next time I used it, it shut down at 40% again.

I know its not a heat issue because it happens whenever the laptop isn't plugged in. I thought maybe my laptop is reading the battery wrong but I don't know how to fix it. I've already completely reinstalled Windows.

 

Computer Shuts Down

Hi Austin,

If your computer shuts down unexpectedly when the battery is at 50%, it is possible that the battery is defective or that the drivers of the battery is incompatible with Windows 10 version 1709. For us to isolate the issue about shutting down when the battery
is at 50%, kindly respond to the questions below:

• Is your computer new? Or, is it an old computer upgraded to Windows 10?
• What is the make and model of your computer?
• Have you checked if the driver for your battery is updated? If not, kindly do so.
• What troubleshooting steps have you done? This is for us to know and to avoid any duplication of efforts on your end.

We look forward to your response.