Windows 10: Left click start menu makes desktop icon disappear.

A customer brought me a machine with an issue I have never seen before. All desktop icons were gone and the only thing on the desktop is 3 lines in the upper left (opens an empty start menu), 3 lines in the lower left (opens all programs list) and the power button above that. I have managed to bring the desktop icons back but when I click the start menu it switches from the desktop with icons to the above mentioned screen with no icons. When it is on this new screen you can't right click on anything. A new user works as it should. The customer has no idea what they clicked on. Is there someway to rest any customization's they have done?

:)

 

After November Update, Start Menu tiles Cannot be Removed by left Click

Hi,

I did the Win 10 November update last night on my Surface Book. Before the update, I would left click on the Windows icon and the start menu and tiles would pop up. If I left clicked again, the menu and tiles would disappear. Now left clicking will make
them appear, but not disappear. To make them disappear now I have to right
click the Windows icon and then click 'desktop'.

Was this part of the update? I didn't read anything about this being part of the update. It's not a big deal, but I don't particularly like it.

Thanks

 

Windows 10 display problems

Thanks for the reply; I tried this three times. After right click on windows icon and left click on "Desktop" start menu items disappeared and a Cyberlink icon appeared with no further change, even after a long wait. Subsequently left clicking anywhere
restores the start menu, and removes the Cyberlink icon.

 

I believe your customer has the Tablet Mode turned on.

Bottom right at the system tray, there is a Notification icon next to Time > click it > click Tablet mode.
Desktop should be back on.

 

Thanks david. I had to turn off tablet mode and that brought the icons back. Then turn off use full start screen under Personalization > Start, so that left click on start menu actually opened the menu.
Hope this helps someone.