Windows 10: Left mouse click - nothing happens (3 of 7) W10

Must of been another member i recall. You do gaming a lot ?

 

Occasionally when have time.
Interesting to read the Logitech support answer, will they replace it without further questions... Trying mini mouse on laptop, seems to work OK. By the way it's also LT. Have a MS mouse somewhere lying around.

 

More concerned with mouse in question Logitech one. Desktop was system had initial problems with Logitech Gaming mouse correct ? I know Logitech drivers can be buggy for some.

 

Meant trying with other mouse on desktop PC, if it works OK, it seems that the Logitech mouse has some problem (not 100 % sure though). If I click longer and harder it seems to work quite OK.. Would be easier to diagnose if the problem appeared all the time on desktop PC. Changed USB ports on desktop, but still some clicks "disappear", maybe 1 of 10.

 

If that is only button that is giving you issues i would not think would be a driver or port issue as then even the cursor would be first issue not moving well. Probably as you use it more problem may go away at times or how hard your hitting it. Sure never spilled anything on it ? How old is Logitech Mouse i never asked ?

 

It's one yo. 36 months warranty. Not spilled anything on it. Maybe "sweat" or "dust" gone inside, hard to tell. Seems like it's the connector, when pressed hard it's working quite OK, but light fast clicks not always working. Maye have to live with it. It may be too scrappy problem for warranty return. Anyway don't think it's a Windows issue, or driver.

 

Yes, me either the way it sounds. I never dealt with Logitech for warranties to know how they are, still hate idea of sending something back as sometimes there is a cost for you, unless an expensive item. Not sure might be able to live with hitting it so hard as eventually not going to then work at all. Oh, then might end up with carpel tunnel syndrome,*chuckle

 

Got expected answer from Logitech:

My name is Rob, I understand that you would like assistance with your G100s Optical Gaming Mouse.
Have you tried connecting your device to a different usb port (avoiding the 3.0 type)? And to a different computer?
Uninstalling and reinstalling Logitech Gaming Software? What happens?
If issue will persists after all these attempts you will have to refer to your re-seller which is in fact compelled to assist you with a replacement or a refund for the first two years, as per European law.


For future reference your case reference number is ----------. This will allow us to quickly find the contact history when you need additional help. If we do not receive a reply, your support request will eventually be closed and set to "solved". A survey will be sent to you to gather your feedback.

To contact us by phone or obtain additional information (FAQ's, Forum, Manuals, etc.) please visit support.logitech.com

Best regards,

Rob
Logitech Customer Care

 

See that same answers you would receive here, as they use same typical solutions we would.

 

Sending the mouse to re-seller for replacement. Hope it'll OK with new mouse.

 

Mean Logitech itself wasn't were you bought it from, was it used or new for retailer then ?

 

Bought the mouse from retailer, not from Logitech. Can ask the manufacturer for advise. Had once my SSD replaced via manufacturer, not retailer. Sometimes they do direct replacements like EVGA.

 

My knowledge retailer will not take back after 30 days, but manufacturer will if warranty states it in length of time had the product and of course manufacturer defect not abused by buyer.

 

European (EU) law requires retailers to have 24 months warranty, after that period manufacturer warranty *Biggrin

 

O.k. you lucky consumers you, good luck.