Windows 10: Lenovo Laptop BSOD

Discus and support Lenovo Laptop BSOD in Windows 10 Software and Apps to solve the problem; I have a lenovo yoga 6 laptop and when i try and tunr it on i get a blue screen of death with a critcal_process_died error. i then takes me to another... Discussion in 'Windows 10 Software and Apps' started by AlexLeigh42, Jan 29, 2023.

  1. Lenovo Laptop BSOD


    I have a lenovo yoga 6 laptop and when i try and tunr it on i get a blue screen of death with a critcal_process_died error. i then takes me to another blue screen where i can restart ot go to advanced options. restarting doesnt work and tunring my laptop on and off doesnt work, i have looked online for some solutions but none of them work either. any ideas?

    :)
     
    AlexLeigh42, Jan 29, 2023
    #1

  2. Multiple 0x0000009c BSODs on Windows 10 Lenovo Laptop

    Symptoms:
    • Windows 10 Pro BSODs randomly (after freezing). I have almost 12 identical dumps (attached).
    • There seems to be no pattern to it but sometimes it happens when the machine is idle.
    • The machine just hangs and then eventually reboots -- most of the time I don't even see a BSOD screen, it just goes from a frozen screen to reboot and the dump is generated.

    Steps Taken With No Success:
    • Ran full memtest with no issues.
    • Clean Windows reinstall.
    • Changed from HDD to Crucial SSD.
    • Updated BIOS and drivers to what I think are the latest (manufacturer website).

    Important System Characteristics:
    • Lenovo Z70 laptop with dual Intel 5500 and nVidia GeForce 840M graphics cards
    • Virtualization technology is turned on in BIOS in order to run virtual machines
    • The BSODs stopped for a good while and then started up again quite frequently lately. I haven't been able to pinpoint any changes in how I use the machine.


    Most of the dumps seem to point to intelppm.sys --I'm not sure where to go from here.I have attached the output of the information DM log collector. I have gone through all the files and sanitized them to remove any sensitive personal information (according to me) but that shouldn't affect the integrity of the information.
     
    chessoriginal, Jan 29, 2023
    #2
  3. n-ster Win User
    n-ster, Jan 29, 2023
    #3
  4. Jessen P Win User

    Lenovo Laptop BSOD

    Fingerprint scaner does not work as expected in Lenovo laptop

    Hi Robert,

    What is the model of the Lenovo laptop wherein the fingerprint scanner does not work?

    Since the issue involves working of the fingerprint scanner which came inbuilt with the Lenovo laptop, I would request you to contact the laptop manufacturer.

    In the meanwhile you can execute the Hardware and devices troubleshooter and then check if it helps.

    Windows 10 has a built-in troubleshooter to check and fix issues with hardware and devices. I would suggest you to run this troubleshooter to check if the issue is with the Bluetooth adapter. Refer these steps:


    • Press Windows key + X, select
      Control panel.


    • Change the view by option on the top right to
      Large icons.

    • Click on troubleshooting and click on the
      view all option on the left panel.

    • Run the Hardware and devices troubleshooter.

    • Restart your computer and check if the issue is resolved.

    Please revert if you face any issues with the fingerprint scanner.
     
    Jessen P, Jan 29, 2023
    #4
Thema:

Lenovo Laptop BSOD

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