Windows 10: Lenovo laptop keyboard doesn't work and doesn't show up in Device manager

Hi,


I'm having a bit of trouble with my laptop keyboard. I tried using a utility to update a bunch of my drivers at once (stupid, I know) without creating a restore point before (stupider). After doing that, and restarting my laptop to apply the changes, my keyboard and touchpad stopped working.


Following a guide I found online, I then tried to go to Device Manager > Keyboards > Standard PS/2 Keyboard > Uninstall device, and then restarted again for the correct driver to hopefully reinstall itself. That too did not work, and resulted in my keyboard now not showing up at all in the Device manager.


The touchpad is still there, but instead of uninstalling the device I tried Device Manager > Mice and other pointing devices > Synaptics Pointing Device > Update driver, but apparently the best drivers are already installed.


I have Xubuntu dual-booted on my machine, so I checked on Xubuntu and in the BIOS menu - but they keyboard works perfectly in both cases, so I doubt it's a hardware issue.


I found another guide telling me to delete a certain value in the registry, which I did (but this time created a backup). Not only did that not help, but it also disabled the USB keyboard I'd been working with as well, so that was a no-go. I restored the backup and searched deeper.


Unfortunately, I found nothing. Out of desperation, I "refreshed" Windows 10 from the Settings > Update & Security > Recovery > Reset this PC (while keeping my files), made a clean installation of Windows (from the Windows Defender Security Center, also while keeping my files) and again made a clean installation of Windows, this time erasing everything. Nothing helped.


Is there any way to get my keyboard functioning again?

:)

 

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Thanks again!!

I`m sorry I had not noticed that the text on the picture was in spanish. It says that windows has replaced some damaged clusters in "name" file and "directory". Then, at the end "an unspecified error occurred (75736e6a726e6c2e 4f6)".

I`ll do it and I`ll be updating this thread when I have the report.

- - - Updated - - -

I ran SeaTools. These are the results:




Does it mean my HDD is useless?

 

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