Windows 10: Level 2 tech is suppose to call me at 615=xxx=xxxx. I chatted with Jyanat without solving...

Level 2 is suppose to call me an hour ago. I chatted with Jayant without success. I need you to take over my computer and fix my problems. Please call me

:)

 

network connections error 615. specified port was not found

Hi Karlo,

The error 615 may arise if there's an issue on how your modem is mounted. To sort your concern, we suggest that you consider the following:

• Ensure that your modem is connected properly.
• Run the internet connection troubleshooter. To do this follow these steps:
  • Type Troubleshooting in the search box.
  • Press Enter.
  • Click View All and select Internet Connections.
  • Follow the on-screen instructions.
• Reinstall your modem. For a step-by-step guide, refer to the support website of your Internet service provider.
• If the issue persists, follow the troubleshooting steps provided on this
  link on how to fix network connection issues.

Let us know should you need further assistance.

 

On Hold for Level 2 tech for over an hour

On Hold for Level 2 tech for over an hour. Now what

 

Tech Support Doesn't Connect to Chat?

I spent over an hour waiting in the support chat to be transferred to the Windows Tech Expert who was supposed to be able to help with "wait time of about 2 minutes." Then, while still in chat screen, was given notice that I was disconnected. So I started a new chat, told them the situation, they said they were transferring me to the Windows Tech Expert again and it would be 5-10 minutes. I spent another 45 minutes waiting in that chat screen to get no response and disconnected AGAIN! Is there even a Windows Tech Expert to chat with or have Nishta and Madelyn both lied to me in hopes I'd give up?