Windows 10: LG Mouse Scanner can't function after i update to window 10

When i update my surface pro to window 10, and i found that my LG mouse scanner can't function and pop the dialog as below.




:)

 

LG scanner mouse wont scan since Windows 10 anniversary update

My faithful LG scanner mouse which has worked perfectly from Windows 7 through windows 8 and 8.1 to Windows 10 now wont scan since the anniversary update. As a mouse it continues to work fine. I have checked the drivers and reinstalled the scanner mouse
program to no avail. Is this because Windows 10 now sees it as a USB camera and like the USB webcams that no longer function awaits a fix from Microsoft? Thanks R.

 

LG scanner mouse wont scan since Windows 10 anniversary update

My experience was a little different, but mostly the same. I had a Windows 7 laptop that my LG Scanner Mouse worked great with. I was happy with LG. When my laptop was updated to Windows 10, I believe the mouse worked, but I can't remember now (more than
a year ago).

I had to get a new laptop last month. My scanner mouse will not scan with the new computer.

Must unhappy, like the others on the this forum.

Please provide support for the LG scanner mouse in Windows 10 !

 

LG scanner mouse wont scan since Windows 10 anniversary update

Hi,

What is the model of your LG scanner?

I would suggest you to try the steps below and check if it helps:

1. Press Windows key + R to open the run command.

2. Type devmgmt.msc and press enter to open device manager.

3. Locate the printer driver from the device manager and uninstall it.

4. Restart the computer.

Restarting the computer will install the generic driver of version. Try the steps above and let us know the result.