Windows 10: Licence not recognised

Discus and support Licence not recognised in Windows 10 Updates and Activation to solve the problem; Hi I have bought a second hand pc. It originally had windows 8.1 on it and the previous owner upgraded to windows 10. I tried resetting but I... Discussion in 'Windows 10 Updates and Activation' started by Marta_Acer, Oct 29, 2020.

  1. Licence not recognised


    Hi I have bought a second hand pc. It originally had windows 8.1 on it and the previous owner upgraded to windows 10. I tried resetting but I encountered problems and ended up formatting the hdd. I installed windows 10 but I was forced to create a Microsoft account then windows activated itself and allocated the digital licence with my microsoft account. My problem is that I want to give this computer to an extended family member and was prepared to use the same windows 10 key that was on it when I bought it I wrote it down before formatting the drive. When I am trying to change the key to the previous one I get an error message: The product key that you entered didnt work. Check the product key and try again or enter a different one. 0x80041023. I dont want to give up my microsoft account when giving away the pc to the family member. What are my options? I am pretty sure that before formatting the pc had a normal licence not a digital one. I dont understand why the previous key isnt recognised. I would appreciate any help. Thank you. Marta

    :)
     
    Marta_Acer, Oct 29, 2020
    #1

  2. ssd not recognised


    After update to Windows 10 Anniversary Update I now am getting same problem.

    SSD's not recognised. I tried running "winsat formal" from an elevated (admin) command as suggested by Word Man and done previously when I got this problem with no success.

    Any suggestions?
     
    jaburmester, Oct 29, 2020
    #2
  3. widows 10 calendar

    Thanks for this Jess

    Step 1 App Troubleshooter

    After trying to run the app, get message:

    • “Windows Sore cache and licences may be corrupt. Resetting Windows Store will resolve cache and licence issues. Would you like to reset now?”

    Responded yes to reset

    • Message Windows Store Cache may be damaged..............not fixed”

    Tried powering off and on, but same symptom.

    Any further suggestions?

    Many thanks

    Peter
     
    PeterMooreBSD, Oct 29, 2020
    #3
  4. DaveM121 Win User

    Licence not recognised

    activating win10 licence on a different computer

    Hi Chris

    Because you have a full retail licence then you can transfer that licence to a new PC

    Before you sell that laptop, here are the steps to remove your Windows 10 licence form that laptop

    Click your Start Button, then just type cmd

    From the resulting list, right click Command Prompt and choose 'Run as Administrator'

    Paste this into Command Prompt and press Enter

    slmgr.vbs /upk

    When that command completes, close Command Prompt

    That's It, that will remove your Windows 10 licence form that laptop . .
     
    DaveM121, Oct 29, 2020
    #4
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