Windows 10: LifeCam Studio Only Displaying Black and White Video

I have a LifeCam Studio attached to a Windows 10 laptop. Until yesterday, it was displaying video just fine. When connecting up to a Teams meeting, it started to display only in black and white. I have tried different USB ports, tried it on another computer, and it still displays in black and white in all programs Teams, Zoom, Camera app. It does have moments where it does display in color on start up, but quickly switches to black and white. Another camera attached to the laptop correctly displays in color.I found this previous post that discussed a firmwa

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lifecam studio error code

Hi Eddie,

Thank you for posting in Microsoft Community.

If I understood you right, you are facing issues installing LifeCam studio. I can help you with it.

First, I would suggest you to run the hardware troubleshooter and check.

Try these steps to run the troubleshooter:

• Type troubleshooting in the search bar.
  
• Click view all in the left panel.
• Select ‘Hardware and devices' and follow the on-screen instructions.
  

let’s update the Firmware and check if it makes any difference.

http://www.microsoft.com/hardware/en-ca/p/lifecam-studio#support

If the issue persists, please uninstall the Microsoft LifeCam application from the control panel and install the fresh version.

1. Right click the screen's bottom-left corner, click Control Panel, and then, under
Programs,

2. Click
Uninstall a Program.

3. When you find the program
Microsoft LifeCam, click it and Click Uninstall.

4. Follow the on screen instructions.

Visit the following link and install the Microsoft LifeCam application.

http://www.microsoft.com/hardware/en-ca/p/lifecam-studio#n

You may also contact the Microsoft hardware support using this link:

http://www.microsoft.com/hardware/en-ca/support/contact-us

Hope the information helps. Let us know if you need further assistance with Windows related issues. We will be happy to help.

 

Lifecam Studio

Hi SuzanneAFT,

Thank you for bringing this concern to us,

I am sad to hear that there where concerns encountered lately in using LifeCam Studio. We apologize for the inconvenience.

Please don't worry we will be doing our best to find a solution for this issue.

Let us use these guidelines and troubleshooting steps by Microsoft first to fix this issue.

Troubleshoot bad or no video or problems starting LifeCam software

https://support.microsoft.com/en-us/help/933310...

I understand that there where steps that had already been done, however we can do those steps that was not yet applied.

Please let me know on how I can provide further assistance SuzanneAFT.

Please continue to be safe.

Best regards,

Anthony De Jesus

Independent Advisor

 

Windows 10 Lifecam Studio

I don't think that LifeCam is fully compatible with Windows 10 as Windows 10 isn't listed on the operating system scroll on Firmware, drivers, and software for Microsoft LifeCam cameras.