Windows 10: Lifecam studio webcam can't run on Windows

I'm trying to use my Microsoft LifeCam studio webcam on Windows 10 version 1909, I can view the cam in skype and the camera app on edge but I don't have control over the cam including zoom, pan and tilt. When I attempt to install the software for the cam I receive a message saying....LifeCam can't run on Windows, check for an updated version of this app that runs on Windows, I have searched everywhere, any help would be greatly appreciated.

:)

 

how to get a new lifecam studio webcam to work in windows 10

Hi Keningignoli,

Thank you for posting in Microsoft Community.

1) Have you installed the drivers which are necessary for new LifeCam studio webcam to work?

If not, I suggest you to install the drivers and check if it helps.

I suggest you to update the graphics card drivers/display drivers from manufacturer website and check if it resolves the issue.

• 
  Open Device Manager.
  
• 
  Expand ‘Display Adapter’.
  
• 
  Locate the display driver.
  
• 
  Right-click on the display card listed and click on ‘Update Driver Software’
  

Hope it helps.

Thanks.

 

Microsoft Lifecam Studio

Hi,



Thank you for contacting Microsoft Community. Your interest in Windows 10 is much appreciated.

We understand how you feel about the situation. We're sorry for the trouble.



I would suggest you to run “Hardware and Devices” troubleshooter to diagnose the exact issue.

Follow these steps to run the troubleshooter:

• 
  Press “Windows key + X”.
  
• 
  Type “Troubleshooting” without quotes in the Search box and hit enter.
  
• 
  Select “Hardware and Sound” from the Troubleshooter Window.
  
• 
  Select “Hardware and Devices” under Devices option.
  

Follow the On Screen instructions.

Reference:
http://www.microsoft.com/hardware/en-in/help/support/troubleshooting/webcam/lifecam-setup



Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.

Thank you.

 

Microsoft LifeCam Studio

GOOD MORNING

Thanks for responding to my question. My LifeCam Studio is not downloading properly. I've tried every recommendation given and no success.

If I may: I run windows10 PRO on a Gateway SX2855 Desktop. In Installing the webcam, links tell me of the installing and completion of install of the LifeCam Studio. When I open the camera link I see myself on screen with directions to operate the installed
Camera although there would be no image without the LifeCam Studio being installed, there are no features, controls, etc, nothing relating to the LifeCam Studio.

In Programs and Features there is no mention of the LifeCam Studio Although, I found it in Device Manager! I can find no LifeCam Studio software or mention of it on my computer. I have followed the link for "LifeCam Updates", the link goes back and forth
telling me to "make sure that the LifeCam is connected". I do, and nothing happens.

Now I've done all the 'uninstalls and installs' I can think of and the ones I've been instructed to do. I've even bought a Driver Update service. So, please help me if you can. I'm open to any suggestions you may have.

A final though: Do I have a defective Camera?

Bill Gibbs