Windows 10: Limited Function Surface Laptop 3and Thunderboldt 3 Dockingstation IB-DK2801-TB3

Hi,

I connect the ICY Bos IB-TK2801-TB3 to my new Surface Laptop3 15" and get immediately the message that the device may have functional limitations. It do not recognize a Thunderbold drive and the 2nd Screen. For this the bosx is totaly useless on the Surface laptop 3. I do use the box for a Apple Macbook Pro and it works with all connected devices on the box without any problems.


Do I need to install a new driver to solve the problem?

:)

 

Surface Laptop 3 with external monitor

Hi All,

Has anyone come across an issue with an external monitor blacking out while connected to a Surface Laptop 3? I have the laptop connected to a widescreen laptop with the Surface Dock. Both work fine however, once every hour or so the external monitor blacks out and comes back.

I've completed the following:

• Updated laptop drivers and firmware
  • Updated monitor drivers
  • Swapped out monitor

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Boot Surface Laptop to USB - no Volume button

Hello Jimmy,

This doesn't list the "Surface Laptop", but you might give it a try to see.

*Arrow Boot Microsoft Surface from a USB device

Otherwise, you should be able to use OPTION ONE below to boot from the USB from advanced startup.

*Arrow Boot from USB Drive on Windows 10 PC Windows 10 Installation Upgrade Tutorials

 

the TB3 stopped detecting the monitor

I have a gaming laptop and I got a new gaming monitor 165hz and g-sync capable.I have recently bought a Thunderbolt 3 to DisplayPort adapter (LAPTOP<--TB3---DisplayPort
1.4-->Monitor), I plugged everything and turned on the laptop and the monitor everything was running fine, I was checking the options of the monitor from the builtin nob and I turned it off, turned the monitor back on, it show me a notification saying " Display
connection might be limited" , plugged unplugged to the TB3, same notification. and when I click on it, it takes me a useless page, tried everything in it. and with some digging of my own, noticed that the device is being detected as a usb billboard not billboard
device when connected.

luckily my laptop comes with tb3 and usb-c plug from the other side, so I switched to the other side, the monitor working fine, but I'm planning to use it on 2 monitors.

now my question is, how can I make my TB3 recognize the monitor as monitor again not billboard.

Windows 10 home version 1809 build 17763.973

laptop : Asus Mothership GZ700

Monitor : Gigabyte Aorus FI27Q-P

the Cable used : Club3D The USB Type-C to DisplayPort 1.4