Windows 10: Live login help

Discus and support Live login help in Windows Hello & Lockscreen to solve the problem; Hi, I have two Live accounts. One for personal use and one for work. I forgot my password for my work account. I've tried to login too many times and... Discussion in 'Windows Hello & Lockscreen' started by AimeeKing, Apr 15, 2020.

  1. AimeeKing Win User

    Live login help


    Hi,

    I have two Live accounts. One for personal use and one for work. I forgot my password for my work account. I've tried to login too many times and now I'm locked out. I can still sign in to my personal account but every time I try to verify my work account I get a message saying, "That account already exists" Well, yeah, I know that but I can't get into it.

    I even tried starting a new account but I can't because the account already exists. I tried to verify the work account with my personal account but it won't work.

    Can anyone help me figure this out? I'm so frustrated.


    Thanks!

    Aimee

    :)
     
    AimeeKing, Apr 15, 2020
    #1
  2. Arun B J Win User

    Can't login to new computer w/Windows 10

    Hi,

    Thank you for your reply.


    • Are you able to login to Microsoft Account on Web?

    • Have you installed any language pack?
    I suggest you to follow the steps below and check if it helps.

    Step 1: I suggest you to select the appropriate language in login screen at the bottom right corner and check if it helps.

    Steps 2: Use On-screen keyboard in the login screen to login and check if it helps.

    Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.
     
    Arun B J, Apr 15, 2020
    #2
  3. help to remote connect

    not sure how to use both programs u 2 suggested, i need more helpful steps thanks
     
    Corduroy_Jr, Apr 15, 2020
    #3
  4. Aaron_Sum Win User

    Live login help

    Not Able to login

    Hi,

    Thank you for posting to Microsoft Community.

    Please confirm the following things for me.

    1. Is your system connected to the internet? You can check this through the network icon at the bottom left corner of your login screen.
    2. What error message are you receiving when you login with your Microsoft account?

    I would suggest you to login to
    http://login.live.com/
    with your Microsoft account and check if you are able to sign-in with your credentials.

    If you are able to sign-in with your Microsoft account on the live website, you can follow the steps in this article to ‘Start
    your PC in safe mode in Windows 10
    ’, kindly follow the steps in the section ‘From the sign-in screen’ and check if you are able to login to your system.

    We await your response.

    Aaron Summith

    Microsoft Community – Moderator
     
    Aaron_Sum, Apr 15, 2020
    #4
Thema:

Live login help

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