Windows 10: Live mail will not connect to internet

My wifes Computer down loaded and updated automatically yesterday and since then she has not been able to log in to her e-mails using live mail.


The e-mail address and password are correct for both receiving and sending e-mails as I downloaded Thunderbird onto her computer and it works perfectly.


Any idea how I can get live mail to work for her please


Thanks in advance

:)

 

Live Mail

Hi,

I am sorry to know that you are facing issues with
Windows Live Mail.

• Do you see any error message? If yes, then please specify.
• Are you able click on other options and are those options functioning normally?

If yes, then I suggest you to remove your account and reconfigure it and check the behavior.

Please follow the steps provided below:

Remove the account.

• 
  Right click on the account name and select remove account.
  

Add account in Windows Live Mail

• Click on Accounts tab on top.
• Click on +email icon.
• Enter your new account's user name and password.
• Click on Next.
• Select server type as per your ESP (Email service provider) and if that is a
  Microsoft account, select Outlook.com/Windows Live Hotmail. And you must select
  IMAP/POP. (Only If that is a Microsoft account and if it is being migrated to the new interface
  "Outlook Mail", then I suggest you to please refer to the suggestions provided by
  ¡Firedog in the link below)Windows Live Mail and Outlook Mail
  

• Click on next.

Additional information:

http://windows.microsoft.com/en-US/windows-live/mail-add-email-account-faq

And if the issue still persist, try
repairing Windows Essentials, and check:

• 
  Type Control panel in the search bar (on Desktop) and hit
  Enter key.
  
• 
  Click on Programs and Features.
  
• 
  Select Windows Essentials
  and click on Uninstall/Change.
  
• 
  Click on Continue.
  
• 
  Click on Repair Windows Essential programs.
  

Please keep us updated with the status of Windows Live Mail, to assist you further.

Regards,

 

Windows Live Mail Calendar

Hi,

I realize the inconvenience you are experiencing with Windows Live Mail. I will certainly help you with the issue.

I would like to know a few information:

• 
  Which version of Windows Essentials have you installed on your PC?
  
• 
  Which Email domain did you configure with Windows Live Mail?
  

I would also suggest you to follow the steps mentioned below:

Method 1:

Repair Windows Live Mail

Refer to the steps mentioned below:

• 
  Press Windows Key + R
  
• 
  Type appwiz.cpl
  
• 
  Right click Windows Live Essentials
  
• 
  Click Uninstall/Change
  
• 
  Click Repair all Windows Live Programs
  

If the issue still persists, proceed to Method 2.

Method 2:

Remove and Reinstall Windows Live Mail referring to the link mentioned below:

https://support.microsoft.com/en-us/kb/938275

Hope this information helps.

Please get back to us with an update on the issue, we will be happy to help

 

Windows 10 Live Mail

Hello Brian,

Thank you for your interest in Windows 10.

As per the issue description you are facing issue in downloading any attachment from Live mail and sending emails.
It is possible that there are corrupted files on your Windows Live Mail that could be causing the issue.

I would suggest you to try the steps provided in the article mentioned below and see if it helps you to fix the issue.

What do I do if I can't download my attachments in Windows Live Mail?

If issue persists, I would suggest you to repair Windows live mail as its corruption might be the cause of your issue.

We recommend that you try repairing Windows Live Mail to check if it fixes the issue. Before you repair Windows Live Mail, you can backup your files to make sure that you do not lose any of them. You can click on this

link for steps on how to backup your files.


Once your files have been backed up, you can then follow the steps below to repair Windows Live Mail.

• Press Windows key + X, select Control Panel from the list.
• Click on Programs, then Uninstall a program.
• Look for Windows Essentials.
• Right click on Windows Essentials and click on Uninstall/Change.
  
  A window will pop up asking to either remove or repair Windows Essentials.
• Choose Repair all Windows Essentials program.

If repairing does not work, then we advise that you uninstall and reinstall Windows Live Mail. You can follow the same steps above but choose Remove instead of repair. You can then visit this

link where you can download a fresh copy of Windows Live Mail.

Hope this would help. If issue still persists post back with current status of your computer and result of the proposed suggestion, we will be happy to assist you.



Regards,