Windows 10: LOCK SCREEN NOT WORKING AFTER LATEST UPDATE

On 11-1-19 two updates were downloaded, 2019-10 Cumulative Update Windows 10 Version 1903 (KB4522355) and 2019-10 Cumulative Update for .NET Framework 3.5 and 4.8 for Windows 10 (KB4522741). Since that time I have been unable to use personal photos on the lock screen. No matter what type of photo I use via the Personalization option in Settings (jpeg, jpg, bmp, png) the lock screen will always revert to the Windows photos included as part of Win 10. Prior to these downloads, I had no problems at all. Any suggestions.



Thank You

:)

 

Lock screen not working properly on Windows 10 computer.

Hi Oshith,



I realize the inconvenience you are experiencing with Windows 10. I will certainly help you.



This issue might occur if there is change in lock screen settings.

To assist you better, please provided us the information below:

• When you say that "It is not flapped over to password when clicking", you tried to check the issue by clicking through external mouse?
• Have you made any changes to the computer prior to the issue?

I suggest you to follow the steps below to change the picture of the lock screen and also try to update Display Adapter driver.

Step 1: I suggest you to follow the steps below to set the lock screen pictures.

1. Right click on Desktop screen.

2. Then click on Personalize.

3. Click on Lock Screen.

4. Try to select the lock screen picture.

Step 2: I recommend you to update the latest driver for display adapter in Device Manager.

1. Press Windows Key + R Key.

2. Then type “devmgmt.msc” without the quotes and hit on
Enter Key.

3. Expand Display Adapter.

4. Right click on the driver and click on Update driver software.





Please get back to us with an update on issue with lock screen, we will be happy to help.



Thank you.

 

Cortana on Lock screen not working

Hi Nishadha,

I realize the inconvenience you are facing. Let me help you in resolving the issue.

I suggest you to follow the troubleshooting steps listed below and check if it resolves the issue.

Step 1: Install all Windows Updates

Most of the issues are fixed by installing Windows Updates make sure that your system is up-to-date.

Type Windows Updates in search bar and select Check for updates from the results.

If updates are available, try installing them and check.

Step 2: Make sure that Cortana is enabled

Click on the Taskbar search box, click Settings icon, and then make sure that the option labelled Cortana can give you suggestions, ideas, reminders, alerts and more is turned ON.

Step 3: Turn on Location

1. Click on Start and select Settings, navigate to Privacy > Location.

2. On the right-side, under Location, you will see On if the location is enabled for this device.

3. And, if the location for this device is not enabled, please click the Change button, and then move the slider

to on position.

To interact with Cortana on the Lock Screen, you simply need to say Hey Cortana and she’ll get ready. You can ask Cortana for various things while on the Lock Screen, like the forecast, latest news, and more.

Keep us posted on Windows related queries and we will be happy to assist you further.

Thank you.

 

Lock Screen Dims (Brightness Auto Reduce at Lock Screen)

Hi,

Since you're having an issue with the brightness of your Lock Screen, we suggest uninstalling the display adapter from the Device Manager. Just follow the steps below:

• Press Windows key + X.
• Select Device Manager.
• Locate and expand Display adapter.
• Right-click on the display device and click uninstall.

Note: Please restart your computer after performing the steps above.

If the issue persists, download and install latest display driver from the computer manufacturer's website.

Please update us with the status. We will be glad to assist you.