Windows 10: Locked account - no information

Hi, I've got a problem and can't seem to reach any human being from tech support, while the suggestions on the Support Website are not helpful to me.

After the latest data breach I wanted to reset all my passwords and did the very stupid thing of resetting Windows before I saved my new Google password somewhere else than on my Windows account. Now I don't have access to either of the accounts, and because I'm using two-factor-identification, there is no way of retrieving my password and both are locked now. To bypass the Security Lock on my Windows Account, I had to answer a row of questions about my account. I didn't remember all the answers, e.g. because I hadn't used my Skype Account in years. So, I got the notification that there is not enough information to confirm me as the owner of my account. I tried a second attempt - this time with another Email-Adress to receive the code there - got the same questionnaire, answered it, and then received the message that, as I had already sent a previous request to restore my account, the current one will be ignored. So basically, it looks like neither of my requests are being looked into and I can't think of another way of retrieving my account and the data stored on it. (I did call the hotline number loads of times, but didn't get hold of an actual person or helpful advice and I don't really want to spend any more on my phone bill because of this). If I could get direct help or at least a tech support mail adress that directs me to someone who can help find a solution, it would be very much appreciated. Thanks!

:)

 

Remove account


I suggest you backup your personalized files first before removing the account.
To delete an account, follow these steps:

1. Press WIN + X keys and click Command Prompt (Admin) from the menu.
2. Type the following command and press Enter. Replace test with the name of your sister's account. Code:
   
   Code:

   net user test /del

 

Microsoft account purchase information.

Hi Robert,

A corrupted game file is one of the possible reasons why you don't see any information with all of your Microsoft games. To help you resolve this concern, we suggest that you follow the steps below:

Step 1: Sign out your account from the Windows Store. Here is how:

• Open the Store app.
• Click/tap on the user icon, and click/tap on Microsoft account that you are currently signed in to the Store with.
• Click/tap on the Microsoft account again.
• Click/tap on the Sign out link.

Step 2: Reset Store cache. Follow the steps below:

• Press the Win+R keys to open the Run dialog.
• Type WSReset.exe, and click/tap on OK.
  
  Note: The WS tool resets the Windows Store without changing account settings or deleting installed apps.
• The Store and a command prompt will now open without any message. The command prompt will automatically close when the Store cache has been reset.

Step 3: Sign in your account to the Windows Store.

• Open the Store app.
• Click/tap on the user icon, and click/tap on Sign in.

Should you need further assistance, feel free to post back anytime.

 

Locked Out of Admin Account

Hello Linda,



Thank you for writing to Microsoft Community Forums.

1. Are you using a Microsoft account or a local account?
   
2. Which version of Windows 10 you are using currently?
   
3. Is the other user account an admin account?
   

I suggest you to try using the on screen keyboard at the login page and check if you are able to login to the PC.

1. At the login screen click on the
   ease of access icon at the bottom right hand corner.
   
2. Click on the on screen keyboard to open it.
   
3. Type the password and try to login.
   

If you are using a Microsoft account, I suggest you to refer the article on

how to reset your Microsoft account password.



However, if you are using a local account, then I suggest you to refer the article on

reset your Windows 10 local account password.



Note: While performing these steps, there might be a risk of data loss. You may take a backup of the data before performing the steps.



Hope it helps.

Let us know if you got the help you needed by clicking ‘Yes’ or ‘No’.



Regards,

Prakhar Khare

Microsoft Community – Moderator