Windows 10: Locked Out and cant reset

Discus and support Locked Out and cant reset in Windows 10 Installation and Upgrade to solve the problem; I am at my wits end. I am currently unable to access my work laptop. I recently installed a new mail master on my phone and accessed my account using... Discussion in 'Windows 10 Installation and Upgrade' started by Kieran87TFLH, Mar 18, 2019.

  1. Locked Out and cant reset


    I am at my wits end.


    I am currently unable to access my work laptop. I recently installed a new mail master on my phone and accessed my account using this app. I then recieved an email saying my account was at risk. I proceeded to enter in the details of my emasil account (which I could still see using the forementioned app). I included name date of birth and multiple emails contacts and recent emails). I was then informed that the information was incorrect and I am locked out of the account and advised to make a new one.

    I can accept this. My problem now is that my work laptop which is linked to the account will not log in and I cannot access my data without getting a bitlocker code which can only be sent to the account I am locked out of. I accepted that maybe i have to give up and reset my computer but I cannot do that either. I have tried every way to do a factory reset and cannot.


    Can anyone help me with this please. I have a back up for the majority of the content but would love to either get the data completely or at least reset the computer. I have tried WinPE and that did not work as I need the bitlocker code!

    :)
     
    Kieran87TFLH, Mar 18, 2019
    #1

  2. PC Build Steps

    Ok just because I like steps i am going to create some steps. Please give me the stamp of approval/disapproval
    • Install system in case
      • Remember to connect SSD and optical to same SATA ports on motherboard
    • Turn on PC
    • setup HDD
    • run blend test in prime95 for 30-60 min
      • run realtemp at the same time
    • While in Prime95 test
      • if CPU goes above 70c in RealTemp, I have a leaky CPU
      • if my system locks up or blue screens, there is an instability in the system somewhere
      • if my system does not lock up or blue screen, my CPU is not damaged and I am in the clear!
    What do you guys think??
     
    anandsap123, Mar 18, 2019
    #2
  3. swat354 Win User
    Windows 10 infinite restart black screen


    Thank you john for all of your help i decided to get the usb my computer came with and factory reset it i didnt have anything that personal or valueable so its ok thanks for the help though i appreciate it
     
    swat354, Mar 18, 2019
    #3
  4. Locked Out and cant reset

    Lock screen issue

    Hi Bob,

    Thank you for posting your query in Microsoft Community.

    I suggest you to follow these steps:


    • Go to Settings>>Personalization>>Lock Screen.

    • In the right panel, select Picture instead of Windows Spotlight.
    Please feel free to post your queries in Microsoft Community. We will be glad to assist you accordingly.

    Thank you.
     
    Rakesh Narayanaswamy, Mar 18, 2019
    #4
Thema:

Locked Out and cant reset

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