Windows 10: locked out of brand new computer

just got a new lenovo , during set up I put in a four digit pin

then i changed the display language, did a restart

and the startup screen now tells me it wants my password, not a the pin because it is no longer available due to a security reason

so I try to sign using my hotmail password which it also made me redo and it will not recognize it even though it works to sign in to hotmail

When I try to ask for the pin option it tells me to go into Accounts and change my options of connection

BUT I cant do that because I am locked out

this is a horrible way to start out with a brand new computer

:)

 

Brand new computer stuck on lock scteen

I bought a brand new computer today at Best Buy in Oceanside. It's an ASUS X541 notebook.

When I turned the computer on, I noticed that it's stuck on the Microsoft lock screen. It's stuck on the "Other user" login screen. I'm given the option of entering a password for either Microsoft or the actual computer.

When I try to login with my Microsoft username or password, it says that my username or password is incorrect. Another person tried their Microsoft username and password with the same results.

How is it possuble that a brand new computer is set to a lock screen?. And when given the option of signing in with a Microsoft account, how is it possible that both Microsoft accounts are being denied access, saying they're both using an incorrect username
and password?.

Help!

 

Brand new computer locked out

Hi E.Taylor,

Welcome to Microsoft Community and we appreciate your interest in Windows 10.

I understand the inconvenience that you are facing. I will definitely assist you.

It would be grateful if you could provide us few questions answer to understand the issue better and to provide you better assistance.

• 
  When you say ‘’ Setting up windows 10’’ do you refer to upgrading to Windows 10 you did a hard reset?
  
• 
  How are you trying to upgrade to Windows 10 using Windows update or Windows 10 ISO?
  
• 
  Which Operating System was installed when you purchased the computer?
  

As per you description, since the computer is new the system will be under warranty. So, I suggest you to contact dell support for further assistance.

Hope this information is helpful for you. If you need further assistance with Windows, let us know and will be glad to help.

 

computer keeps locking up...

him your computer locks up.... check what your running and see if it affects it cause this shouldn't happen it could be your ram or your mouse but i'm just giving a suggestion