Windows 10: Locked out of computer after creating Microsoft account

Discus and support Locked out of computer after creating Microsoft account in Windows 10 Support to solve the problem; I am not computer savvy but I downloaded Windows 10 and created a Microsoft account. I wrote down the password. The next day a log in screen appeared... Discussion in 'Windows 10 Support' started by Bobbie, Oct 9, 2015.

  1. Bobbie Win User

    Locked out of computer after creating Microsoft account


    I am not computer savvy but I downloaded Windows 10 and created a Microsoft account. I wrote down the password. The next day a log in screen appeared (which I never had before) so I tried to log in. My password didn't work. I tried everything. I called the Help desk and filled out a form and emailed it in. They are not able to help me at all!!! Told me I have two step verification and they would have to download a program to my computer and I will lose all my software.
    I cant afford this. There must be another way. Like I said, I am not a technical minded person at all but this seems to be a bit absurd. Does anybody out there have an answer and why is this such a problem. Thanks !!

    :)
     
    Bobbie, Oct 9, 2015
    #1
  2. Erson Mag Win User

    locked out of Microsoft Account

    Hi Onello,

    To resolve this, make sure that your email address is spelled correctly and Caps Lock is turned off when typing your password.

    If that steps won't help you, click this
    link
    for recovery options in Windows 10 to help you reset your computer.

    Let us know the results.
     
    Erson Mag, Oct 9, 2015
    #2
  3. BulldogXX Win User
    Locked out of Microsoft Account

    There's no way to recover a forgotten password or reset a password without a password reset disk. If it were otherwise, every hacker would be doing it.

    If the account in question is a Standard account (as it should be) then use the Administrator account to create a new Microsoft account

    If the account in question is the only Administrator account, your options are not good:

    1- You can erase the hard drive and re-install Windows 10.

    2- You can enable the built-in Administrator account - which is used only for emergencies - and create a new Microsoft account. Disable it immediately afterwards.

    How to enable the hidden Windows 10 administrator account
     
    BulldogXX, Oct 9, 2015
    #3
  4. Locked out of computer after creating Microsoft account

    my Win10 went very bad with the install 2 months after my free upgrade form Win8. it started to lose programs and then lose accounts... I had no choice but to dump Win10 and go back to Win 8.1 Win10 is a total screw up, and if it hasn't gone bad it will. Totally buggy! IMHO *Mad
     
    retiredat44, Oct 10, 2015
    #4
  5. Bobbie Win User
    I can't even do that ...locked !!! Can't do anything but fume!!!
     
    Bobbie, Oct 10, 2015
    #5
  6. Hi see if this will work log in with the account you set up.
    Click where it comes up forgot my password
    use the e-mail address you set up with
    They will send you a link to reset your password.
    Put in your old one then make a new one
    you will be asked to confirm it
    click yes
    Then use you e-mail address and new password and you should be able to log in
     
    hTconeM9user, Oct 10, 2015
    #6
  7. Did you do the free upgrade? If yes from what OS? Where did you create the Microsoft Account? It needs to be setup online with Microsoft first, then it can be used for login on a PC.
     
    alphanumeric, Oct 10, 2015
    #7
  8. Bobbie Win User

    Locked out of computer after creating Microsoft account

    When the login screen comes up, it has my email address and on the box underneath is where I put my password. I do that and it doesn't work. I have spent many hours with the help desk of Microsoft and they tell me there is no way they can prove ownership of this email. I downloaded windows 10 from Microsoft and I set up an account with Microsoft but because I didn't utilize outlook email program they can't verify my email address. Craziest thing I ever heard of. So now they tell me the only way to fix this is to lose all my software By consenting them to download program on my computer. I can't get into the computer to delete windows 10 if I wanted to. Thanks for trying to,help me.
     
    Bobbie, Oct 10, 2015
    #8
  9. Bobbie Win User
    I have a Dell computer and I downloaded Windows 10 free upgrade. Everything was working ok for weeks but to utilize all the features it seemed advantageous to setup a Microsoft account. I did and everything seems ok BUT then I got a log in screen which I never ever had before. It someday up with my email address and asks for my password. When I put it I. It doesn't work. I called the help desk and I was guided to fill out a form with all my personal info and it asks for the email addresses and topics of recent emails I had sent (I guess to verify ownership) well I never set up Outlook and my info never synced with windows 10 so they are telling me they can't help me. The only thing they can offer is to download a program to my machine BUT I will loose all my software. For real!! I can't allow that and to me this is just,not right. I have spent hours on the phone with them to no avail. Thanks for trying to help me.
     
    Bobbie, Oct 10, 2015
    #9
  10. bobkn Win User
    I don't understand the problem.

    You don't need to have an outlook.com account to register a Microsoft account. I'm using gmail. I haven't had to reset my password, but I have needed to verify the account. That sent a code to my email address. (I needed to use another PC to receive it.)

    Didn't you set up an alternate means of contacting you when you registered the account? (Other email address, cell phone number?) I suppose that MS would have talked you through that by now. (I admit that I don't recall what I specified when I set up my account. It probably wasn't a cell number.)

    I suppose that you've been through the process for resetting the Microsoft account password, and that it didn't work.

    Reset your password

    Can you tell us what happened during that?
     
    bobkn, Oct 10, 2015
    #10
  11. Bobbie Win User
    When I set up the Microsoft account I put in whatever was requested to obtain an account along with a password. Afterward was when I came in to see a log in screen. It had my name and underneath my email address and a blank space for password ...I entered the password and it didn't work. Directs me to go to account.live.com. Went there and followed instructions along with another email address for communications with them. They asked me if I had any security questions....I don't recall but I am sure I could answer them if there were any. I spoke to a rep who,has me fill out a form stating the last few emails I sent and to,whom. I filled it out but she said because I didn't do it thru Outlook it could not be verified. Also I was told something about double security I had set up ?? Like I said, I am not really computer literate .... I just followed the directions. I have had the same email for at least 10 years and I really don't understand why they can't verify ownership. I have done everything possible ....still locked out and they said they can't help...except to download a program which will wipe out my software. Don't make sense to me. Thanks again!!
     
    Bobbie, Oct 10, 2015
    #11
  12. bobkn Win User
    I guess that they can only look at your email if it's in a Microsoft account (outlook.com).

    Does the automated password reset process fail? (The link I posted, which I imagine you've already been through.) If so, can you supply more information about how it fails?

    I did a little Googling on this, and one thing is clear: only Microsoft, or their automated systems, can reset a Microsoft account password. There are ways to create a local account, which might permit you to save files, but that may not help you to save installed programs.
     
    bobkn, Oct 10, 2015
    #12
  13. Locked out of computer after creating Microsoft account

    DustSailor, Oct 10, 2015
    #13
  14. Bobbie Win User
    Bobbie, Oct 10, 2015
    #14
  15. A screen shot (taken with a camera) of the screen your seeing may help? Almost sounds like a malware infection, AKA ransomware. I could be wrong, that's why I'm asking for a screen shot.
     
    alphanumeric, Oct 10, 2015
    #15
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Locked out of computer after creating Microsoft account

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