Windows 10: Locked out of Microsoft Surface Laptop

Discus and support Locked out of Microsoft Surface Laptop in Windows Hello & Lockscreen to solve the problem; I was trying to solve a Skype issue that required restarting my Microsoft Surface laptop. However I am now on my login page (which looks a little... Discussion in 'Windows Hello & Lockscreen' started by ArthurLiu1, Mar 7, 2019.

  1. ARTHURLIU1
    ArthurLiu1 Win User

    Locked out of Microsoft Surface Laptop


    I was trying to solve a Skype issue that required restarting my Microsoft Surface laptop. However I am now on my login page (which looks a little different with an internet icon indicating flight mode, an ease of access icon, and a power icon to restart or shut down, all on the bottom right of the screen). In the middle is my name is with a prompt for my password which I type in every time I use the machine but now I get a ‘The password is incorrect. Try again’ every time. I have restarted and shut down and powered up several times with the same outcome. Would appreciate some advice (there seem to be limited options available) as the laptop is only a couple of months old and I need to use it for work. Many thanks.

    :)
     
    ArthurLiu1, Mar 7, 2019
    #1
  2. BRINK
    Brink Win User

    Boot Surface Laptop to USB - no Volume button


    Hello Jimmy, Locked out of Microsoft Surface Laptop :)

    This doesn't list the "Surface Laptop", but you might give it a try to see.

    *Arrow Boot Microsoft Surface from a USB device

    Otherwise, you should be able to use OPTION ONE below to boot from the USB from advanced startup.

    *Arrow Boot from USB Drive on Windows 10 PC Windows 10 Installation Upgrade Tutorials
     
    Brink, Mar 7, 2019
    #2
  3. BRINK
    Brink Win User
    Surface Tools for IT Update for Surface Pro and Surface Laptop


    Source: Surface Tools for IT Update for Surface Pro and Surface Laptop Surface
     
    Brink, Mar 7, 2019
    #3
  4. BRINK
    Brink Win User

    Locked out of Microsoft Surface Laptop

    Update for Surface Laptop - February 28, 2018


    Source: Update for Surface Laptop (28 February 2018) Surface

    See also: Surface Laptop update history
     
    Brink, Mar 7, 2019
    #4
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Locked out of Microsoft Surface Laptop

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