Windows 10: locked out of Toshiba laptop with win 10 . I have access to email but keyboard not working

I need to get access to my older computer. It is a Toshiba laptop that Win Support got involved with and it hasn't worked right since. My keyboard and password are not working. Tried account.live to no avail,

I am using this computer which is also mine.

Please help

I can be emailed at *** Email address is removed for privacy ***,

thank you

Mary DeGloria Sarfde

:)

 

Keyboard & Mouse: Acer Desktop - Keyboard: Toshiba Laptop


Keyboard & Mouse: Acer Desktop

Ever since I would say, the past upgrade for Windows 10, my mom's Acer desktop's keyboard has been really laggy. For example, when I go to wake it from sleep to unlock it, the keyboard's Number lock and Caps lock keys do not want to light up. It seems as if the keyboard doesn't want to respond in a timely manner along with the computer. The same goes for the wireless Logitech mouse.

Keyboard: Toshiba Laptop

The same as I mentioned above goes for the Toshiba Laptop that was originally mine, that I have given to my sister.

Thanks in advance!

 

Toshiba laptop keyboard and touchpad locked

I apologize if this is not the right place to ask such a question, but this is an emergency since I cannot log in my laptop.

I am using a Toshiba P55W-C5200 Laptop, touch screen, with Windows 10.

After turning it on, the screen got stuck on the welcome page (the one with the screensaver) and the keyboard was not working. I tried typing different keys and got no response.

Oddly the mouse pointer was moving but I could not click (or double-click) on the touchpad.

I used an external keyboard but it is not working. However the usb ports seem to work when I try to charge my phone.

After manually rebooting a couple of times the keyboard just accepted one "enter" key and moved to the password log-in area, but at that point all keys were locked again.

The touch screen does not do anything. It shows a circle when touched (which indicates a click) but the click does not actually happens.

After googling for some time I tried to see if there was a hardware failure with the keyboard connection bus in the motherboard.

I unscrewed the back of the laptop, reconnected the keyboard bus and still nothing.

I tried to remotely access my laptop but the wifi key wont turn on and an ethernet cable will not work either.

Another important point: I cannot enter the BIOS, I keep hitting F12 (and tried some other keys but it goes directly to the Windows screen).

What can I possibly do at this point?

 

Keyboard & Mouse: Acer Desktop - Keyboard: Toshiba Laptop

Keyboard & Mouse: Acer Desktop

Ever since I would say, the past upgrade for Windows 10, my mom's Acer desktop's keyboard has been really laggy. For example, when I go to wake it from sleep to unlock it, the keyboard's Number lock and Caps lock keys do not want to light up. It seems as if
the keyboard doesn't want to respond in a timely manner along with the computer. The same goes for the wireless Logitech mouse.

Keyboard: Toshiba Laptop

The same as I mentioned above goes for the Toshiba Laptop that was originally mine, that I have given to my sister.

Thanks in advance!