Windows 10: Locked out of Windows 10 after entering the wrong PIN

My 92 year old Mother who is in another state is having computer problems. It appears she has entered the wrong pin and is locked out. She says she enters the A1B2C3 but it doesnt help. I see info on how to login on a Windows phone but not for a computer. Can you advise in detail what she needs to do so I can get her back online>> I appreciate your help.


jim


* Original title: A1B2C3

:)

 

can not enter lock screen PIN

when i try to enter my PIN to log into my PC, after pressing the first digit of the PIN the lock screen closes to lock screen wallpaper. then again clicking or pressing any key comes the enter pin screen and again entering the first digit takes me to lock
screen wallpaper. don't really know what is wrong here. i am using windows 10 pro.

 

can not enter lock screen PIN

Hello,

Thank you for posting your query on Microsoft Community.

As per description, you are unable to enter PIN on lock screen.

I would appreciate if you can provide us the following information to help us understand the issue better:

• Are you able to enter password to login?

I would suggest you to follow the steps given below and check.

Step1: Boot your system in safe mode.

Refer:

Start your PC in safe mode in
Windows 10

If you are able to boot into safe mode update display drivers.

Step 2:
Update display drivers.



a. Press Windows + X, Click
Device Manager.

b. Expand Display
Adapters.

c. Check if the name of the graphic card is the list.

d. Right click on the Display Adapter’s name and click
Update.

e. You may reinstall the drivers from Computer Manufacturer’s website.

Hope this information helps. Please let us know if you need any other assistance with Windows in future. We will be happy to assist you.

 

Windows 10 stuck at lock screen, unable to enter password

Hi Aaron,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

Please do let us know the following to understand the issue and assist you better:

• What is the make and model of your device?
• Are you trying to log-in using Microsoft account or local account?
• Are you trying to enter pin or password?

Assuming that this issue might be because of keyboard, I suggest you to use on-screen keyboard from the lock screen and check if it helps.

Steps: From the lock screen, click on Ease of access and click on On-screen keyboard.

Hope it helps. Reply to the post with an updated status of this issue and required information. We will be happy to assist you further accordingly.