Windows 10: locked puzzles after purchasing

Does anyone know what the logic is behind locking puzzles once you've bought the set? I would prefer to move around but they make me do it in order.[Moderator Edit: Moved from the Community Participation Centre]

:)

 

Microsoft Jigsaw: cannot purchase more puzzles

Hi,

Thank you for contacting Microsoft Community.

• What all the troubleshooting steps have you tried to resolve the issue?

I suggest you to logout and login into computer and then try to purchase the puzzle collection and check if the issue persists or not.

I suggest you to install all the latest pending Windows updates as below and check if it helps.

• Go to “settings” and click on “update and security”.
• Under tab “Windows update”, click on the icon “check for updates”.
• Then once you find the pending updates install it and check.

Hope this information is helpful and do let us know if you need further assistance. We will be glad to assist.

 

Microsoft games Jigsaw puzzles will not load purchased puzzles consistently

Microsoft games Jigsaw puzzles consistently will not load purchased puzzles when signing onto the puzzles. I am signed into the games, but it won't continue to the jigsaw puzzle page. I have tried multiple times to redownload the games with no success.
Any suggestions?

 

Magic Puzzle paid puzzles not available for downloading and don't show up anywhere

Hi Martha,

For us to check why you're not able to find the puzzle sets that you've purchased in the Magic Puzzle app, please provide the following information:

• Where did you purchase the application? Is it from Microsoft Store?
  
• Are you getting any error messages or error codes? If yes, send us a screenshot.
• What troubleshooting steps have you tried so far?

Looking forward to your response.