Windows 10: Locking up on update installation

Discus and support Locking up on update installation in Windows 10 Installation and Upgrade to solve the problem; Hey, I have a Samsung laptop running windows 8.1 which I am trying to update to Windows 10. The update downloads fine, installs as it should and... Discussion in 'Windows 10 Installation and Upgrade' started by scottvsaunders, Aug 21, 2015.

  1. Locking up on update installation


    Hey,

    I have a Samsung laptop running windows 8.1 which I am trying to update to Windows 10. The update downloads fine, installs as it should and then reboots my machine as if it wants to start into Windows 10 for the first time.

    The problem I face is that the machine seems to lock up on the blue windows 10 logo, the hard drive stops spinning on the laptop and nothing happens.

    The only thing that you can do is crash the machine by switching off the power, the laptop then boots back into Windows 8.1 as if it was never upgraded

    Whats going on and more importantly how can it be solved?

    Anyone offer any advise?

    Thanks

    Scott

    :)
     
    scottvsaunders, Aug 21, 2015
    #1

  2. Windows 10 Creator update installation locking up.

    You will have to fix it, my friend.

    Please answer-by-number, preferably without quoting my post:

    1. When (approx. date) did you purchase the computer?

    2. Did the computer come with Win10 preinstalled, did you do a clean install of Win10, or did you upgrade a Win7 computer or a Win8.1 computer [<=PICK ONE!] to Win10?

    3. Who manufactured the computer (e.g., Dell; HP; Acer; Lenovo; ASUS)?

    4. Has a Norton application or a McAfee application EVER been installed on the computer since you bought it?

    5. Have you ever run the Norton Removal Tool and/or the
    McAfee Consumer Products Removal Tool
    ?

    6. What Version & OS Build of Windows 10 is currently installed?

    • Press & hold the Windows Key and press the R
      key. In the RUN dialog, type WINVER and press the Enter key.

    ...
     
    PA Bear - MS MVP, Aug 21, 2015
    #2
  3. primeval1 Win User
    Windows 10 Creator update installation locking up.

    Windows 10 Creator update installation locking up at 45% and 87%. Update failed attempt to recover installation then reinstalled previous Windows version. While attempting this installation Anti-virus software Real Time Scanning and Firewall turned off,
    Windows Defender and Limited Periodic Scanning off. Please fix it Microsoft.
     
    primeval1, Aug 21, 2015
    #3
  4. Locking up on update installation

    Hello,
    I would try to do a System Restore to before you had tried installing Windows 10 for the first time then.
    Go here and download and install Windows 10.
    Windows 10
     
    1029rjmenvy17t, Aug 21, 2015
    #4
  5. This is so random - seem to effect Samsung users from 2011 , apparently it's all down to a problem with the wireless adapter and the various forums suggest you remove the card whist booting.

    I have created a new dvd from the windows ISO and tried to boot / install that way however it locks up on the same blue window .

    Crazy stuff and a definite problem that Samsung must be aware of.

    Scott
     
    scottvsaunders, Aug 22, 2015
    #5
  6. Hello,
    I think your problem is the DVD some internal disc drives cant read DVD from windows even made by you;
    I had a old dv7 from HP that had the same problem which was at the time Windows 8

    I would make the Windows ISO on to a USB Flash Drive from the link I sent you; that should work
    you just need one of at least 5GB

    If that still does not work then come on back and will try some more things*Huh
     
    1029rjmenvy17t, Aug 22, 2015
    #6
  7. Cheers fella.

    I tried that first however no matter what I did the laptop just would not boot up from the usb.

    The same usb worked fine of my work laptop.

    Bloody thing !
     
    scottvsaunders, Aug 22, 2015
    #7
  8. Locking up on update installation

    Hello,
    Ok have you tried booting it from boot device options?
    I don't know if Samsung PCs have this because I have HP but you might have legacy boot
    and if you do enable that in your BIOS then try to boot to the flash drive threw Boot Device Options
     
    1029rjmenvy17t, Apr 4, 2018
    #8
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Locking up on update installation

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