Windows 10: Log Collector Fails

Discus and support Log Collector Fails in Windows 10 BSOD Crashes and Debugging to solve the problem; For the virtual memory on the above image click change > post an image into the thread then click cancel. Please un-check automatically restart.... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by jeffsun13, Oct 10, 2017.

  1. zbook New Member

    Log Collector Fails


    For the virtual memory on the above image click change > post an image into the thread then click cancel.

    Please un-check automatically restart.
    Change active memory dump to kernal memory dump.
    Then reboot.

    In the past 24 hours what has been the frequency of bsod?
    How many crashes were there without bsod?

    Open device manager > click view > click show hidden devices > expand all that display a yellow icon > for any that have a yellow triangle with a black exclamation or for any listing that displays unknown please post images into the thread.


    BSOD Finding and fixing them - Microsoft Community
     
    zbook, Oct 12, 2017
    #31
  2. jeffsun13 Win User

    Log Collector Fails [​IMG]
    There have been 2 BSODs in the past 24 hours, no crashes without BSOD
     
    jeffsun13, Oct 12, 2017
    #32
  3. Spectrum Win User
    If the dumps aren't being created, that indicates the system is in too poor of a state to even write the memory dump to disk.

    I understand you said you've tested your RAM and your SSD, could you describe what tests you performed to verify their health? The fact that you are also seeing "Unexpected Store Exception" makes me think something is going wrong in hardware.
     
    Spectrum, Oct 12, 2017
    #33
  4. jeffsun13 Win User

    Log Collector Fails

    I ran a different test, and I believe I have a faulty hard drive. I have over 100 retired drives according to HDTune, and the built in diagnostics show multiple errors of "hard drive-not installed"
     
    jeffsun13, Oct 13, 2017
    #34
  5. zbook New Member
    Please post the images of the HD Tune scan: health, error, and benchmark.
     
    zbook, Oct 13, 2017
    #35
  6. Spectrum Win User
    Spectrum, Oct 13, 2017
    #36
  7. jeffsun13 Win User
    Here's the health, I forgot to screenshot the error scan but it was all green. From the diagnostics tests I got "Fail PSA V4304 Error 2000:0155 Validate COde 72274: Hard Drive not Installed
     
    jeffsun13, Oct 13, 2017
    #37
  8. Spectrum Win User

    Log Collector Fails

    If ePSA is not detecting your hard drive, that should be sufficient for Dell support to acknowledge your SSD has failed and either get send you a new ssd or a new laptop altogether. At most they may ask you to reseat the drive.
     
    Spectrum, Oct 15, 2017
    #38
  9. jeffsun13 Win User
    Unfortunately my warranty recently expired, so I'm just going to order a new SSD off amazon. Thank you to everyone who helped, this has been stressing me out for a while and I appreciate your time so much!
     
    jeffsun13, Oct 15, 2017
    #39
  10. zbook New Member
    What is the age of the computer?
    Are all the parts original parts?
    Had you performed any type of operating system repair (clean install, in place upgrade repair) since the computer was purchased?
    The event log only started in September.
    So we don't have a full view of the events.
    There is just 1: The IO operation at logical block was retired since the start of the September event log.
    Whereas the HD Tune is displaying 100.

    The Windows digital license should allow you to make a hardware change.
    As an extra layer of protection make sure you have a Microsoft account.
    This week there is a major Windows upgrade planned. The next version from 1703. So if you install the operating system later in the week with a Windows 10 iso you will likely have the latest version of Windows.

    Let us know your progress and if there are any recurrent BSOD after replacing the SSD.
     
    zbook, Apr 5, 2018
    #40
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Log Collector Fails

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