Windows 10: Log in problem

Hi

My 8 year old has locked himself out of his laptop because he likes messing with the username and password and now he can't remember the password.

I have reset the Microsoft password but the log in is not using the Microsoft password. I am unable to boot in safe mode as it asks for the log in password. I can't find a way around it.

Can anyone assist. How do I upload a screenshot on here?

Thanks in advance

:)

 

Windows 10 1709 System Restore problems...


That seems to be an attempt at Option 2 in the tutorial, which requires you to
a. Boot to a command prompt (Did you?)
b. You then seem to be mixing steps 3,4 and 5, thus your command is incorrect.

I suggest Option 1 is easier.

If you still have problems, please repost listing each specific step and saying which option from the tutorial you are using. Thanks.

 

MW2 Problem

I think the game is booting, then Steam is trying to boot, but is hanging during the login process, hell it may be sitting there wait for you to enter your password.

Try this, turn Steam On and log in. Click on the game listed in the "My Games" tab to start MW2 and see if the problem continues. If that does not work, you have 2 other suggestions above.

 

Black Screen after Log on


Computer boots to windows log on,have no password here.After a minute on log on it go to a black screen,stays there forever. I can get to Task Manager from black Screen,lost on what to do next. Just want my Windows 10 back, not sure what caused this problem. Any Suggestion on what my next step should be?*Sad