Windows 10: log in screen doesn't have other user option

I have a Dell that my son set up and used, and now it is mine to use. He got another computer. But when I try to log on, the start up screen only has Matthew as the user, and no option to change to other user. Please advise

:)

 

hd6950 to hd 6970

ok
i ve tried everything:with atiflash from dos,winflash.step by step with bios powercolor hd 6970 from the database.
nothing,doesn´t work.any suggestion????

 

Upgrade to windows 10. Current password doesn t work

Hi,

Thank you for posting your query in Microsoft Community.

Sorry for the inconvenience caused. I will assist you with this.

Please let us know

• Are you logged in with a local account or Microsoft account?
• Have you tried typing the password with On-Screen keyboard?

I would suggest you to try the following steps and check if it helps.

Step 1: On-Screen Keyboard

You may use the accessibility options to pop open a on-screen keyboard and type the password from there to make sure you are typing the correct password.

If the issue persists,

Step 2:

If you see your email address listed there, it must be a Microsoft account. You will be able to reset the password and log in if your PC is connected to internet.

Refer,

http://windows.microsoft.com/en-US/windows-live/account-reset-password-forgot-faq

Hope this information was helpful.

 

Windows 10 doesn`t log in after update

Hi,

You may need to reset your password for you to access your account again. To assist you better, we'd like to gather more information:

• Which build and version of Windows 10 are you using?
• Are you trying to log in to your Microsoft Account or to your Windows 10 local account?
• Have you tried resetting your password?

Meanwhile, you're trying to log in to your Microsoft Account, we suggest that you follow the steps in this

forum article shared by PaulSey on how to reset your password and recover your Microsoft Account.

If you're trying to log in to your Windows 10 local account, we suggest that you perform the instructions in this

article on how you can reset your Windows 10 local account.

Keep us posted if you need additional help.