Windows 10: Logging into Microsoft.com

I helped someone set up a Microsoft account "X" and now I'm locked out of my account "Y".

When I try to log into Microsoft.com for example using Edge, I get an error message that my account has been locked - but they are referring to someone else's "X" account. They give me no option to log into my "Y" account without unlocking that "X" account first which is not even mine. Any idea why Microsoft has determined that my computer is now attached to that "X" account rather than properly to my "Y" account or how to fix it?

When I go into the Edge Settings it plainly states that it's my "Y" account that I'm using. Yet Microsoft.com thinks it's "X". And when I go into the Win10 account management settings it plainly shows my "Y" account as being the only one on the computer. I do not see any "Microsoft" cookies in the browser to delete - not with that name anyhow.

Yet Microsoft.com is happy to let me log in with my "Y" account from Firefox.

Any suggestions?

:)

 

Edge Search Does Not Permit Change of Region


I got these suggestions from the Microsoft Community forum.No. 1 worked for me:

Thank you for posting the query on Microsoft Community. I am glad to assist you on this.
We have reproduce the issue here and we are able to access non-regional search for google using Microsoft Edge.
I would suggest you to try the below steps and check if it helps.
Step 1:
Clear browsing data option of Microsoft Edge and check if you face the issue. To do so perform the steps below.

1. Click on the More actions icon next to the feedback icon present on top right corner of the Project Spartan homepage.
2. Select Settings and click on Choose what to clear.
3. Check the boxes Browsing history, Cookies and saved website data and Cached data and files and click on Clear.

Step 2:
I suggest you to create a new user account and check if the issue occurs.

1. Go to Settings.
2. Choose Accounts and then select Family and other users.
3. Select add someone else on this PC.
4. Enter a user name and hit next.
5. Click on Finish.
6. Sign out from the current Account and Log into the new account.

Step 3:
It could also happen because of network issue. I suggest you to try with different network connection and check if it helps.

 

Surface Pro 4 Log in issues

Hello Bex,

For us to help you suggest steps to resolve the issue, we would like to know some information:

• Did you get any error messages when signing in to your account?
• Have you made any significant changes prior to this issue?
• Have you tried to login using a different Microsoft account or local account on the computer?

We suggest that you try the troubleshooting steps provided by Ashish Sondhi on this

link.

Post us back with the result.

 

Microsoft Store credentials not recognized in Windows 10 Microsoft Edge

Hello,

Welcome to the Microsoft Community.

I would like to ask few questions regarding this issue for a better understanding. Please answer these questions:

• 
  Have you logged in to the Microsoft account?
  
• 
  Have you used another account for windows apps?
  

I would suggest you to follow the below steps and check if it helps.

I suggest you to run Microsoft Accounts
Troubleshooter and see if that helps.

Reply us back with results. We will be happy to assist.