Windows 10: Login help

Discus and support Login help in User Accounts and Family Safety to solve the problem; I have a home computer that only I use and for the past years when I turn on the computer it boots to the desktop, but as of yesterday it boots to the... Discussion in 'User Accounts and Family Safety' started by bha19, Feb 11, 2019.

  1. bha19 Win User

    Login help


    I have a home computer that only I use and for the past years when I turn on the computer it boots to the desktop, but as of yesterday it boots to the login screen and says incorrect password.If I click o.k I see 2 accounts with the exact same name but one is admin and one is not. I can log in anyhow. I did not change anything so why is this now happening and how do I fix this? When I went to user accounts the box is unchecked that says I need a user name and password.

    :)
     
    bha19, Feb 11, 2019
    #1
  2. Arun B J Win User

    Can't login to new computer w/Windows 10

    Hi,

    Thank you for your reply.


    • Are you able to login to Microsoft Account on Web?

    • Have you installed any language pack?
    I suggest you to follow the steps below and check if it helps.

    Step 1: I suggest you to select the appropriate language in login screen at the bottom right corner and check if it helps.

    Steps 2: Use On-screen keyboard in the login screen to login and check if it helps.

    Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.
     
    Arun B J, Feb 11, 2019
    #2
  3. help to remote connect

    not sure how to use both programs u 2 suggested, i need more helpful steps thanks
     
    Corduroy_Jr, Feb 11, 2019
    #3
  4. Login help

    Microsoft Login

    Hi Gourmage,

    Thank you for posting in Microsoft Community.

    I suggest you to perform Safe Mode with Networking and then try to change the password.

    Method 1: Safe mode.

    Please follow below steps:


      • Click on power button at left bottom corner, press and hold
        Shift key and click on Restart.

      • Click on Troubleshoot.

      • Click on Advanced options.

      • Click on Startup Settings.

      • Click on Restart.

      • Login to Microsoft Account and create a new administrator account.
    If you’re not able to login using Microsoft account then refer to below steps and check if it helps.

    Method 2:
    Activate Inbuilt Administrator Account.

    Follow the below steps:


      • Click on power button at left bottom corner, press and hold
        Shift key and click on Restart.

      • Click on Troubleshoot.

      • Click on Advanced options.

      • Click on Command Prompt and enter following command.

        net user Administrator /active:yes
    Now reboot your system and login to inbuilt admin account and try to reset password for other account. Once you reset password login to other account and to deactivate inbuilt admin account enter following command in elevated command prompt.

    net user Administrator /active:no

    Hope these information helps, please get back to us for future support, we’ll be glad to assist you further.

    Thank you.
     
    Anil Madishetty, Feb 11, 2019
    #4
Thema:

Login help

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