Windows 10: Login issue - 'Ghost' US Keyboard preventing my UK keyboard compliant password

Hi.I have an issue with my work laptop, I use @ in my account password or at least used to until last week. I am unable to login using my UK keyboard unless I pretend to be using an American keyboard. The " and @ are in opposite places on the UK\US keyboard.But what makes this bizarre is if I go to login as a new user and type the password the correct characters appear so the keyboard is set to UK format but behaves like a US keyboard.I have tested this on 2 other laptops and the same problem. I only have domain joined machines to test this with and wondered if anyone else has seen t

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Keyboard issue when entering password after exiting screen saver

Hi,



I realize the inconvenience you are experiencing with Windows 10. I will certainly help you.



This issue might occur if there is change in keyboard settings.

To assist you better, please provided us the information below:

• Are you getting any error message?
• Is the issue occurring while booting to the computer?
• What is the make and model of the computer?

I suggest you to follow the steps below to check if you are able to enter the password using On-Screen keyboard and also run hardware troubleshooter to check for any change in hardware settings.



Step 1: I recommend you to try to use the On-Screen Keyboard to enter the computer.

1. At the login page.

2. Click on Ease of Access icon which is present on the bottom right corner of the screen.

3. Then select On-Screen Keyboard from the list.

4. Click on Password box and enter the password into it through On-Screen Keyboard.

Step 2: I suggest you to perform the Hardware and Devices troubleshooter. Check if it helps.

1. Click on Search bar.

2. Type “Troubleshooting” without the quotes and click on
Troubleshooting.

3. Click on View All on the left panel of the screen.

4. Click on Hardware and Devices.

5. Click on Next and follow the prompts to run the troubleshooter.

Please get back to us with an update on issue with using keyboard at the login page, we will be happy to help.



Thank you.

 

Touch Keyboard Settings missing

Hi Graham,

• Have you installed all the pending Windows updates? If not I suggest you to check.

Also I suggest you to check whether the devices are governed or configured through group policy as you mentioned multiple devices used in a domain environment such as hospitals.

I suggest you to check whether the Onscreen Keyboard is working or not. Refer to the below steps and check if it helps.

• Press Windows + U and select the On-Screen Keyboard from the Ease of Access
  list. Or click on Ease of Access at bottom right and select
  On-Screen Keyboard from the list.
• Then use you cursor to type the password with On-Screen Keyboard.
• Before clicking the login, press the eye symbol (I.e. Reveal Password) option in the password field, to see the password is correct.

Please get back to us with an update on this issue, we will be happy to assist you further.

Thank you.

 

Install UK Extended keyboard [ENG UKX] and remove UK keyboard [ENG UK]

Hi John,

I think maybe uploaded the wrong screen shot. I had been playing around with the adding and removing the UK keyboard as well as the extended keyboard.

The current situation is that I can remove the UK keyboard and then I only see the two options, UK Extended and Thai, as required.

However, the UK keyboard periodically reappears in the win+space list. When that happens, if go to the language options it is not displayed under the input options list (even though it appears win+space list). To fix it, I have to add the UK keyboard, then
delete it.