Windows 10: Login Password known but unable to change PIN

Hi, I used to login to my laptop via Windows 10 with a fingerprint, but had to disable that to let another user use my laptop. I have a password, so can get into my laptop that way, but want to change my PIN - as I can't remember it - but it asks me for my original PIN not helpful if I try in Account Settings and if I restart then try saying I can't remember my PIN it does not offer me a route to reset it using DELL XPS 15 laptop. Nor can I now reactivate my fingerprint as that too asks for my PIN which I don't know and can't seem to change. I am thus now able to log onto my laptop, but only via my password, and although I can get in to my Microsoft Account loin with a password, I can't find a way of asking for my PIN to be reset which I need to re-enable my fingerprint apparently.


It seems too restrictive by far if I can't get round this loop of a problem; any help/advice appreciated. Thanks.

:)

 

Unable to login using The login PIN

Hi,

Thank you for contacting Microsoft community.

I suggest you to follow the below steps to change the pin and check fi it helps.

• In the login page next to “PIN password option”.
• You will find “Other sign in options”, click on it will prompt you for regular password.
• Enter regular password and login to the computer.
• I suggest you to click on the Start Menu
  and select settings.
• Now select Accounts.
• Next select the tab Sign-in option.
• Under the “PIN tab” click on “ADD” option.
• It will prompt you for current pin password and new password, please provide
  new password then apply the changes, restart
  the computer and check if it works.

Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.

 

Microsoft Account PIN and password

We appreciate the screenshot that you provided. to start troubleshooting the issue with you logins, we suggest that you follow the steps below on how login pin goes back to password:

• Click Start menu and go to Settings.
• In Settings, click the Accounts icon.
• Click on Sign-in options.
• Change both your password and pin one by one.

Let us know how it goes.

 

Windows 10 asking for login password even after upgrading the virus protection on the PC instead of PIN password. How to switch back to PIN password?

Hello Billy,



Thank you for posting on Microsoft Community. We regret the inconvenience caused and will assist you in resolving the issue.



Before assisting further, I would like to ask you few questions:

• Do you see Sign-in options option on the lock screen?
• Are you using Microsoft account to login into the user profile?

If you have set an alpha-numeric password at the installation stage of Windows 10 OS and then changed the sign-in option to PIN password, you will be able to choose between the passwords entries at the login screen of the Windows.

Method 1: I suggest you to check if you see the
Sign-in options option on the lock screen. If you do, click on the option and check if you can choose and enter PIN password to access your user profile.



Method 2: If the option is not presented on the lock screen and you are using Microsoft account to login into the user profile,
I suggest you to change the login password from the link below and set PIN password to your user account by following the steps below.

https://account.live.com/password/reset

• Press Windows logo key on the keyboard, type Settings and select the top most search result.
• Select Accounts from the options and click on
  Sign-in options from the left side panel of the window.
• Click on Add under PIN settings, verify your account and setup a new PIN password for your user account.

Write to us with the answers to the above questions and the status of the issue on the same post for further assistance. Your reply is most important for us to ensure we assist you accordingly.



Thank you.