Windows 10: Login Screen - Frozen Forcing Hard Reboot

On two separate occasions over the past month (the last being 2018-02-27 around 1830hrs), I've locked my computer using the Windows+L option only to return to find it frozen. I use Dell's Security Tools (DDP Console) on my Precision 3520 laptop for FIPS fingerprint identification for login.

With both occasions, when I attempt to login with my fingerprint, it is not recognized and nothing happens. If I click the login screen and type my password, I get the spinning login circle that does not go away. The first time I let it try to login for >10 minutes. Yesterday I rebooted the computer after about a minute. Each time the system becomes unresponsive and requires holding down the power key to restart.

I'm running a lot of programs (see below) when this occurs.

My system information is:

• Dell Precision 3520
• Intel Xeon E3-1505M v6 @ 3.00 GHz
• 32 GB ECC Memory
• 480 GB SSD
• Windows 10 Pro Workstation Edition

Programs running at the time:

• Amazon Music
• Philips Device Control Center (for a SpeechMike Premium Air dictation microphone)
• Nuance Dragon Medical Practice Edition v4 (based on Dragon Profession v15.1)
• Citrix Receiver v4.11.0.17061 (network connection to my hospital's electronic medical record; Epic)
• Microsoft Outlook 2016 (whatever the latest version with Outlook 365 is; can't find version number)
• +/- Google Chrome
• Dropbox 43.4.50

I've enclosed the recommended log files. Any help would be appreciated as this is a major pain to reboot during the middle of an active shift in a very busy emergency department.

Thanks!

:)

 

windows 10 Start-up problems

Windows 10 has been on laptop for months, worked OK. Now it starts up, but nothing works ... total freeze. Hard reboot does not display Function options for safe mode or any other option. Goes direct to login screen, and then to desktop, but is frozen.
Any suggestions on how I can restore to previous restore point when no options are displayed?

 

Unable to find any pictures I have taken since Cyan Update

Can you hook it up to a PC and browse it via File Explorer?

BTW, a soft reset is just a reboot. You can do that by holding down just the power button until the slide down to power off screen is shown, and sliding down the lock screen as it prompts. It is the equivalent of rebooting your PC, or powering it off using
shutdown, and turning it back on. The power button/volume button is a forced shutdown, generally used if the device isn't responding. It is like your PC is frozen and you hold down the power button till it forcibly shuts down. The normal shutdown, is better
if you are just trying to cleanup the device (or PC). The forced shutdown is there if something is locked up, or frozen.

 

Hi.
I'm not a BSOD expert, so I'll leave the logs to one of them.
But, have you turned Fast Startup off? Actually, with an SSD, you should have run the following command in an admin command prompt, to completely disable it:

powercgf -h off

Just a thought. It may/may not have any effect.

 

It was turned off, but I'll check to make sure an update didn't disable it (it's done it before).

 

Yeah, does it all the time. But the powercfg -h off will also take care of the hibernation issue, which should be turned off anyway when using an SSD, as it causes unnecessary writes and space on the thing. That *may* be the problem for the lockup; it's just a wag though.

 

Hi ericnixmd,

From where is the BIOS version downloaded?
The current installed BIOS version isn't from Dell according to their support page.

 

It was downloaded from their support page last week.

 

I see now that I made a small mistake and inadvertently looked things up about the wrong system.


Configure Driver Verifier
Please run driver verifier using the following settings for 48 hours.

• Special Pool
• Force IRQL checking
• Pool Tracking
• Deadlock Detection
• Security Checks
• Miscellaneous Checks
• Power framework delay fuzzing
• DDI compliance checking

Warning: driver verifier can cause boot issues and/or performance issues.

• Make sure that you have recovery media, if needed you can create it.
• Configure a restore point prior enabling driver verifier.

Resetting driver verifier options (recommended in this order)

• In normal mode open an administrator command prompt and enter the below command
• In safe mode open an administrator command prompt and enter the below command
• On 3 boot failures, you'll boot automatically to the recovery options,
  • click Troubleshoot
  • go to the advanced options
  • choose command prompt
  • enter the below command
• Boot with the recovery media, see above 4 steps in option 3.
• Via the recovery options or recovery media, select a restore point prior enabling driver verifier

Code: verifier /reset[/quote]

Crashed when running driver verifier

• Reset driver verifier
• Boot in normal mode if necessary
• Follow Blue Screen of Death (BSOD) Posting Instructions to provide the requested logs

 

I'm on vacation right now for my wife's birthday. I'll try this when I get back Tuesday. What does this do?

 

Nothing more than validating actions the selected drivers do, if a driver does something it shouldn't driver verifier catches it and crashes the system.