Windows 10: Login screen nonexistent

Hi,


For the past few days whenever I start up my PC, it will show the time and lockscreen like usual. However, whenever I press the space bar, it just goes blank. No prompt to login, does not show the user, nothing. Ctrl alt delete also does nothing. At first it said I wasn’t connected to the internet, I hooked up an ethernet cable and there has been no change at all. When booting in recovery mode, I can’t restore a backup point, factory reset it, or anything, it just says it was unable to do that. I am beyond annoyed and desperate for answers. With everything going on in the world, my computer working is extremely important.

:)

 

Can't login to new computer w/Windows 10

Hi,

Thank you for your reply.

• 
  Are you able to login to Microsoft Account on Web?
  
• 
  Have you installed any language pack?
  

I suggest you to follow the steps below and check if it helps.

Step 1: I suggest you to select the appropriate language in login screen at the bottom right corner and check if it helps.

Steps 2: Use On-screen keyboard in the login screen to login and check if it helps.

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.

 

Lock vs Login screen screenshot

Hi Josey -

Thanks for the quick reply. While your suggestion does change the sign in process, it doesn't address the differing screenshot question. Following the steps doesn't make the login screenshot the same as the Lock screenshot. As I mentioned, I can't even find the screenshots being used for both screens.

Still looking a solution to this. Open to any other suggestions you might have to the problem. Thanks!

 

Lock vs Login screen screenshot

You can use your own image of any background and just go to settings/personalize/lock screen and click on browse as in the image below. It should make whatever picture you use as the Lock Screen