Windows 10: Logitech Brio 4K Stream Edition won't work with Windows Hello

Greetings, i have been trying to get this Windows Hello certified product to work with said Hello but i can't manage.
When i try to enable Hello it says no camera detected and a red light flashes on the camera.
Although the camera works fine in every software i have tried so far. I have followed every step (i think) online on about how to fix the issue but to no avail.

Any advice would be greatly appreciated.

Edition Windows 10 Pro

Version 20H2

Installed ‎2020-‎10-‎20

OS-version 19042.906

Windows Feature Experience Pack 120.2212.551.0

submitted by /u/kindaallovertheplace
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:)

 

Logitech BRIO not working with Hello after upgrade

Just upgraded to Creators Update (1703) and there were no errors during the install but now my Logitech BRIO camera is not working with Windows Hello.

I can see the camera listed in device manager with no errors and it works in Skype but at the logon screen it says that no camera is available. I tried turning Hello off and on again but that didn't help.Also tried different USB ports but that didn't help either.

There is a Logitech KB about this but it didn't fix my issue:

No video or BRIO webcam not detected after Windows 10 update - Logitech Support Article

Has anyone else had this problem and been able to fix it?

 

Hello Face ID not working

I just got the Logitech Brio 4K Stream Edition working with the current Windows 10 Hello face sign-in.
Here the critical steps.

First, update the firmware to the latest version.
ftp://ftp.logitech.com/pub/techsupport/cameras/Webcams/LogiBrioStreamFWUpdate_1.3.14.exe

By the way this location is far too hard to find! The Logitech support website could definitely use a facelift...

If you happen to have the Brio Pro webcam, then respectively it is this update:
ftp://ftp.logitech.com/pub/techsupport/cameras/Webcams/BRIOFWUpdate_2.2.50.exe

There are only very slight differences between these two Brio webcams, but they use completely different firmware.

Second key point, make sure Device Manager is showing ALL the following entries.

1. Biometric devices
Windows Hello Face Software Device

In my case I had lost this device somewhere along the way. Fortunately these steps brought it back:

Press Windows key + R
Type: rstrui.exe
Hit Enter

This will start the system restore wizard. Choose a restore point more before the problem started.

2. Imaging devices
BRIO 4K Stream Edition

3. Sound, video and game controllers
Logi 4K Stream Edition

4. Universal Serial Bus controllers
BRIO 4K Stream Edition

The only Logitech software that I installed is the Camera Settings. Current versions appears to be 2.12.8. It is useful for adjusting the views and controls, but is not really needed for face ID to work.
Downloads - BRIO 4K Pro Webcam

Some folks have reported that the webcam must appear or must be moved to Cameras section, but apparently this is not necessary. I did not have to switch the driver to USB anywhere either.

If still seeing a problem, try the camera on another Windows 10 computer. That can save a lot of time, rather
than trying to fix a possibly seriously broken Win 10 installation.

Last point - is it all worth the trouble? Definitely ;-)

 

Logitech BRIO 4k Camera and WIN CREATORS Update

This problem was brought up around the first release of Creators Update.

There is a solution on Logitech KB:

IT Pro

Or you can check the post below:

https://www.drivereasy.com/knowledge/logitech-brio-webcam-not-working-after-windows-10-creators-update-solved

/

They are basically the same. But the second link is with pictures for you to see more clearly.