Windows 10: Logitech C925e Microphone not working

Got a really weird one. I have a brand new Logitech C925e webcam that I've been using for 2 weeks now with no issues. Suddenly today, the microphone on the camera stopped working when I was told on a Google Meet that no one could hear me. I went and checked all the usual settings and everything seemed okay. Here's the checklist:

Settings > Privacy > Microphone: Everything has access to the mic

Settings > System > Sound > Input: Set to Logitech C925e

Control Panel > Sound > Recording: Microphone is set to Logitech Webcam C925e (Default Device) and Windows reports it is working properly. (Even though it does not show the volume input registering as I talk).

I've tried unplugging the cam, rebooting the PC and then plugging it back in again. No luck

I've tried uninstalling it from Device Manager, rebooting and plugging it in again. Still no luck.

I've tried updating the drivers, but there are no drivers for it on the Logitech website and it uses the generic Windows drivers. Windows Update doesn't find an updated driver.

I would have put it down to hardware failure, however, when I connect the camera to my MacBook and set the audio recording input to the Logitech camera, it works absolutely fine.

As far as I am aware, there have been no changes to my Windows PC at all. So, any idea what could be the issue? I've plugged in another brand webcam that I own (Nulaxy C900) and it works absolutely fine.

Any ideas?

submitted by /u/abid_patel
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:)

 

Logitech G930 microphone quits after 1 second

Hi Albert,

Thank you for posting your response.

We appreciate the time and effort that you have invested in to fix the issue. We also like to apologize for the inconvenience caused for the same.

I would like to inform that the issue you are facing is an ongoing issue as the manufacturer of the device (Logitech) has not released drivers compatible with Windows 10. However as a workaround, I suggest that you perform the steps below and check

• Right click sound icon on bottom right.
• Go to Playback Devices.
• Open Microphone Properties.
• Go to Effect tab.
• Disable noise removal.

Hope this helps

 

Logitech C920 webcam microphone does not seem to work

I tried all 3 methods suggested but I am still having problems. When I hit the microphone icon in Cortana, it appears that the input is not being processed. I have a HP Envy 2 in 1 with win10 installed and Cortana
appears to work just fine with the imbedded microphone. Anyone having any other suggestions would be greatly appreciated. I will probably try contacting Logitech support to see if they can help.

 

Built in microphone not working

Hi,



Thank you for posting your query in Microsoft Community.

I understand your concern and will assist you to resolve this issue.

I suggest you to follow the steps below and check if it helps

Method 1: I suggest you to set microphone as default device and check.

• 
  Right click on the volume icon in the system tray and then click "Recording devices"
  
• 
  Right click on the blank space in the popped up window and then select "Show Disabled Devices" and "Show Disconnected Devices".
  
• 
  Right click on Microphone and then click "Enable".
  
• 
  Highlight the microphone and then choose "Set as Default Device".
  
• 
  Click Apply and OK.
  

Step 2: Make sure that the Microphone is not disabled.

• 
  Make sure that the Microphone is not disabled. Follow the steps given to check that:
  
• 
  Right click on the volume icon and select “Recording devices”.
  
• 
  Now, Right Click on an empty space and select, “Show disconnected devices” and “Show disabled devices”.
  
• 
  Make sure that the Microphone is not disabled.
  

And also update the audio drivers from the manufacturer web site and install.

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help