Windows 10: Logitech devices mouse/keyboard not working after Windows update

Hello,


My Logitech Master MX mouse and K780 keyboard are malfunctioning after a Windows update yesterday. The keyboard is typing weird characters and I am having trouble clicking on things using the mouse. The same thing happens when I plug the mouse/keyboard into my Mac computer.


I've tried to update the Logitech drivers and uninstall my Keyboard device, but none of that has worked.


How can I resolve this issue?

:)

 

Issues with the Logitech MK735 Performance keyboard and mouse under Windows 10

I have the Logitech MK735 Performance keyboard and mouse (K350 keyboard and M510 mouse). They worked fine, but then at some point the keyboard began stuttering (missing keystrokes or repeating keystrokes multiple time) and mouse would "fall asleep" and
require extensive motions to respond.

I tried many measures suggested in similar situations in other posts. Nothing really worked.

In my devices list I have noticed that besides Logitech Unifying Receiver, Logitech HID-compliant Unifying Mouse and Logitech Wireless Keyboard K350 there is another device listed: "USB Keyboard-Mouse_V1.7". When I remove the device, my keyboard and mouse
return to normal operation. Yet, at some point Windows add the removed device back. Just the presence of the device does not necessarily creates problems. For the most part with "USB Keyboard-Mouse_V1.7" installed my keyboard and mouse operate fine. However,
when they start misbehaving, removing "USB Keyboard-Mouse_V1.7" fixes the problem.

I do not really know if "USB Keyboard-Mouse_V1.7" indeed interferes with Logitech drivers or if the fact that a device has been removed somehow temporarily fixes some other underlying problem. But what I know is that whenever I am having issues "USB Keyboard-Mouse_V1.7"
is installed. I have never observed keyboard or mouse misbehavior when "USB Keyboard-Mouse_V1.7" is not installed.

Now, I have a question: how to prevent "USB Keyboard-Mouse_V1.7" from self-installation?

 

Logitech Keyboard / Mouse MX5500 on Windows 10 64bit

Hi Corey,

Thank you for bringing up your query on Microsoft Community.

Apologize for the difficulties that you're experiencing in Windows 10.

Not to worry, we’re here to help you out.

• 
  What are you referring to? When you say Does the Logitech Keyboard / Mouse MX5500 on Windows 10 64bit successfully?
  
• 
  From where have you installed the drivers?
  

This might have occurred due to outdated/incompatible drivers.

Let us try the following steps, and check if it helps.

Step 1: Hardware and devices troubleshooter

Windows 10 has a built-in troubleshooter to check and fix issues with hardware and devices.

I suggest you to run this troubleshooter to check if the issue is with your mouse.

Refer these steps:

1. Press Windows key +X, select
Control panel.

2. Change the view by option on the top right to Large icons.

3. Click on troubleshooting and click on the
view all option on the left panel.

4. Run the Hardware and devices troubleshooter.

Step 2: Try updating the drivers from the Device Manager.

a) Press Windows Logo + X keys on the keyboard.

b) Click on Device Manager.

c) Search for the Keyboard driver from the device list and right-click on it and select
Update Driver Software.

d) Follow the on-screen instructions and complete the installation of the latest driver.

Follow the above steps for mouse as well.

Hope it helps.

Kindly let us know if you need any further assistance, we are glad to assist you.

 

Unresponsive Mouse and Keyboard in Windows 10

Hi,

One reason why your mouse and keyboard is not working is because of an outdated driver. We suggest that you update the mouse and keyboard driver by following the steps below:

• Pres Windows+X key on your keyboard.
• Select Device Manager.
• Locate the mouse and keyboard drivers, right click, then click on Update.

If you need further assistance, don't hesitate to reach out.