Windows 10: Logitech K810 keyboard

My computer after resetting will not discover my bluetooth keyboard.

:)

 

808 / Logitech K810 bluetooth keyboard

My 808 recognizes the Logitech K810 as a bluetooth keyboard, I can pair using the 808 generated passcode, but then I get "Unable to create Bluetooth connection". The K810 remains listed as a keyboard paired device. Same results with a FP1 701.



Suggestions? Has anyone successfully used the K810 with a Belle device?



I've paired and used the same keyboard with my PC and a Moto G.

 

Logitech Bluetooth keyboard K810 cannot connect to Windows 10

Hi!

I have problem connecting the Logitech Bluetooth keyboard K810 to my HP Spectre X360 that runs on Windows 10. The keyboard works properly with the Surface Pro that runs on Windows 8. The keyboard does not listed in the Bluetooth devices. I tried to add new
Bluetooth device but cannot see the keyboard on the list.

Please help. Thanks

 

Logitech Bluetooth keyboard K810 cannot connect to Windows 10

Hello,

Thank you for posting your concern in Microsoft Community and welcome to the Windows 10 Family.

From the description provided, I understand that Windows is unable to configure the wireless keyboard device you are referring to.

To be able to understand the issue better, let us know few more details on the below questions.

• What is the status of the keyboard device in the
  Device Manager settings?
  
  Note: Unknown and uninstalled devices will be listed under
  Other. The device will have a yellow alert symbol on it. The properties for the device will show that
  no driver was found.
• Do you face issues connecting to other Bluetooth enabled devices?

As an initial recommendation, I suggest you to follow these steps to run the Windows in built troubleshooter:

a) Write Troubleshooting in the search box and hit enter.

b) Click on Troubleshooting
tab.

c) Click on view all option on the upper left corner.

d) Select the Hardware and Device
option from the list.

e) Click Next to run the Hardware and Device
Troubleshooter.

Now, the device Logitech Bluetooth keyboard K810 is compatible to run with Windows 10 as is mentioned in the manufacturer's website.

Logitech Bluetooth Illuminated Keyboard K810

However, we are unsure if the keyboard device is a plug and play device or it has an available driver to install.

You can try to check if you have the latest version of
Set Point which allows you to set different functions to some of the buttons on certain Logitech mice & keyboards. See if it helps to configure the device.

Next, check if updating the keyboard driver helps to resolve the issue. Follow the below steps.

• First of all, Press Windows logo + R from keyboard. It will open
  RUN.
• Now type devmgmt.msc and press Enter to open Device Manager.
• You will see all the driver list of your PC. Expand Bluetooth Device

Update driver

Double click on your keyboard driver in Device Manager. Then Click on
Driver tab and select Update.

Reference: Update drivers in Windows 10

Also try the same if the device is listed under Keyboards in Device Manager driver list.

Write to us with the with the updated status and the required information for us to be able to assist you further.