Windows 10: Logitech Options (LogiOptionsMgr.exe) crashes!

Discus and support Logitech Options (LogiOptionsMgr.exe) crashes! in Windows 10 Drivers and Hardware to solve the problem; Hello! Couple of days ago I assembled my new PC. Here are the specs: Asus Crosshair VII Hero WIFI (bios 2501) AMD Ryzen 3900X Corsair Vengeance RGB... Discussion in 'Windows 10 Drivers and Hardware' started by l_3_3_t, Aug 12, 2019.

  1. l_3_3_t Win User

    Logitech Options (LogiOptionsMgr.exe) crashes!


    Hello!

    Couple of days ago I assembled my new PC. Here are the specs:

    Asus Crosshair VII Hero WIFI (bios 2501)
    AMD Ryzen 3900X
    Corsair Vengeance RGB PRO 32GB 3000MHz CL15
    Samsung SSD NVMe 970PRO 512GB
    Windows 10 1903

    and some other components.


    I haven't installed/tested everything yet, but so far everything is working great - except for one app: Logitech Options. I tried all versions available on Logitech website, but with the same result. What's the problem? When Windows starts or if I run the app manually, Logitech Options runs 3 processes: Logi Overlay, LogiOptions.exe and LogiOptionsMgr.exe. At this point everything works as it should, but once I start running applications - let it be Edge or whatever - LogiOptionsMgr.exe disappears from the processes list (there's no information that it crashed or anything). Mouse and keyboard are still working, but once LogiOptionsMgr.exe closes, I lose possibility to use customized buttons (I have Mx Master S2 mouse + Craft keyboard and I do a lot of video editing, so this feature is very important to me!). In event viewer there's an error:


    Faulting application name: LogiOptionsMgr.exe, version: 7.14.70.0, time stamp: 0x5d1858e5
    Faulting module name: LogiOptionsMgr.exe, version: 7.14.70.0, time stamp: 0x5d1858e5
    Exception code: 0xc0000409
    Fault offset: 0x000000000067ee90
    Faulting process id: 0x128c
    Faulting application start time: 0x01d5513156b00a32
    Faulting application path: C:\ProgramData\Logishrd\LogiOptions\Software\Current\LogiOptionsMgr.exe
    Faulting module path: C:\ProgramData\Logishrd\LogiOptions\Software\Current\LogiOptionsMgr.exe
    Report Id: 31e18188-71fd-450a-abc1-0abc119b7982
    Faulting package full name:
    Faulting package-relative application ID:


    I have no idea what's causing LogiOptionsMgr.exe to close\crash, but I've already tested some things:

    1. It happens with every version of Logitech Options.
    2. I thought that maybe some driver/app was causing it to act like that, so I installed a fresh copy of Windows 10 1903 and then, before installing any driver/app, I ran the newest version of Logitech Options - LogiOptionsMgr.exe crashed/disappeard from the processes list right after I ran some other application.
    3. I suspected that perhaps the newest version (1903) of Windows 10 is causing these problems, so I did a fresh install of 1803 version which worked with no issues on my old PC (Asus P8Z77-V, Intel 3770K, Corsair Vengeance 16GB). That didn't help either. LogiOptionsMgr.exe was crashing again.
    4. Since I switched from Intel to AMD and this issue started happening, I think the problem lies in the platform (AMD/Asus). In my workplace I use the PC with Ryzen 2700X cpu and the newest version of Windows 10 on which the Logitech Options software is working flawlessly. That means it must be the new platform that's causing problems (maybe the bios, maybe some driver; perhaps Win10 doesn't work with it properly yet - I don't know).


    Since I'm not sure where I should address this issue, I'm reporting it to AMD, Asus, Microsoft and Logitech.



    In the meantime, does anyone have any ideas on how to fix it?



    Thanks!

    :)
     
    l_3_3_t, Aug 12, 2019
    #1

  2. cannot add the forza horizon .exe to logitech gaming app because the exe is locked.

    Thank you for your response. To resolve opening .exe file from Steam and Logitech App,
    we suggest that you contact the developers of the Apps for them to assist you better.

    Regards.
     
    Jomari Arc, Aug 12, 2019
    #2
  3. Kbird Win User
    Latest Logitech SetPoint Software


    Thanks for the Heads Up on Setpoint....

    might I suggest a new pinned thread for the Options Software too ( updated Aug 20th) since all Newer Logitech Products use it.
    Eg Mx2, M510 and most other products with a Unifying receiver including Keyboards etc

    Logitech Options - Logitech Support


    • Software Version: 6.92.275
    • Post Date: Aug 20, 2018
    • OS: Windows 10, Windows 8, Windows 7
    • File Size: 149 MB
     
    Kbird, Aug 12, 2019
    #3
  4. Brink Win User

    Logitech Options (LogiOptionsMgr.exe) crashes!

    Latest Logitech Options Software


    Latest Logitech Options Released

    Logitech Options (LogiOptionsMgr.exe) crashes! [​IMG]
    Note Date: October 1, 2018
    Software Version: 6.94.17
    OS supported: Windows 7, Windows 8, Windows 10
    File Size: 149 MB

    Download: Logitech Options

    Logitech Options software lets you customize your device's settings as follows:

    • Change function key shortcuts
    • Customize mouse buttons
    • Adjust point and scroll behavior
    • Enable and disable touchpad gestures
    • Get on-screen notifications when your device's battery runs low or when you press a lock key
    Why Update?
    • Bug fixes and improvements
     
    Brink, Aug 12, 2019
    #4
Thema:

Logitech Options (LogiOptionsMgr.exe) crashes!

Loading...
  1. Logitech Options (LogiOptionsMgr.exe) crashes! - Similar Threads - Logitech Options LogiOptionsMgr

  2. Logitech G603 mouse crashing Windows 10 sporadically?

    in Windows 10 Drivers and Hardware
    Logitech G603 mouse crashing Windows 10 sporadically?: I have a Logitech G603 mouse, and I suspect it (or its software) is crashing my computers. I have a desktop that was sporadically crashing when on for long periods of time (e.g., if it was on for several hours for a virus scan). When this happened, the mouse would not move...
  3. Logitech G603 mouse crashing Windows 10 sporadically?

    in Windows 10 Support
    Logitech G603 mouse crashing Windows 10 sporadically?: I have a Logitech G603 mouse, and I suspect it (or its software) is crashing my computers. I have a desktop that was sporadically crashing when on for long periods of time (e.g., if it was on for several hours for a virus scan). When this happened, the mouse would not move...
  4. Missing "open with" options for EXEs only.

    in Windows 10 Customization
    Missing "open with" options for EXEs only.: I can see it when I open text files and such but not when opening exes. This usually isn't a problem but for some reason I have one exe that is opening with adobe flash player... Edit: Ok it's not only with exes but it does work for some types but not others....
  5. Logitech Gaming software is crashing my laptop

    in Windows 10 BSOD Crashes and Debugging
    Logitech Gaming software is crashing my laptop: Im not sure if all these dmp files are related to the crash but it was the ones on my computer so the links are here. Also if i can ask what are you using to inspect the dmp files? Id like to use it for myself so i dont need to come here every time i want to look at my dmp...
  6. Can't right click .exes, explorer crashes.

    in Windows 10 Network and Sharing
    Can't right click .exes, explorer crashes.: Hi, I've been having this issue since yesterday. When I try to open the context menu for an executable to, let´s say, launch it as administrator, the cursor appears as loading and the context menu won't appear. I can right-click folders and images, my problem seems to be only...
  7. Latest Logitech Options Software

    in Windows 10 Drivers and Hardware
    Latest Logitech Options Software: Latest Logitech Options Released [img] Note Date: October 1, 2018 Software Version: 6.94.17 OS supported: Windows 7, Windows 8, Windows 10 File Size: 149 MB Download: Logitech Options Logitech Options software lets you customize your device's settings as follows: Change...
  8. Logitech Software crashing, mouse functions don't work.

    in Windows 10 Support
    Logitech Software crashing, mouse functions don't work.: It started with not automatically switching profiles for each game that is played. Now it'll only stay open if it is on mouse memory profiles. And the mouse programmed buttons don't work in games If I try to click on the pc mode the software closes from the desktop entirely....
  9. Getting Logitech M570 to function with Logitech Options?

    in Windows 10 Drivers and Hardware
    Getting Logitech M570 to function with Logitech Options?: I originally posted this problem (One Logitech Setpoint for two different Logitech mice? - Windows 10 Forums), but as I feel there's a new twist, it would be best to start a new thread. Both my mice (M570 and M720) have the Logitech unifying mark on them, and there is a...
  10. orgnwrks32.exe crashing

    in Windows 10 Support
    orgnwrks32.exe crashing: If I open up a sample or a project, most functions will work; However; If I try to setup a new project; it crashes. Uninstalled/Reinstalled dozens of times; no luck