Windows 10: Logitech USB headset volume automatically reduced to zero

The headset with speakers and mic was working properly before certain Windows 10 updates but it is no longer working now.


I used to plug in the headset when I wanted to use it and unplug it after use. Now when I plugged in the headset if the PC has already turned on, the volume will automatically slide down to zero.


I have tried all the usb ports but no luck.

I have made sure there is no issue in Device Manager.

I have made sure all drivers are working properly and Windows 10 is at the latest update.


The work around for this is to have the headset plugged in before the PC boot up. Then the volume will work properly. In other words, whenever I want to use the headset, I need to plug it in, reboot the PC so that it can be used.


Any ideas?

:)

 

Logitech Offers New USB Headsets

Logitech recently unveiled two new PC headsets. For people who demand high-performance audio in addition to comfort, the Logitech ClearChat Pro USB headset features proprietary laser-tuned audio drivers, an audio equalizer switch and a noise-canceling microphone. For headset users looking for exceptional comfort, the Logitech ClearChat Comfort USB is a more basic headset that features a padded headband and plush ear pads. Both the ClearChat Pro and the ClearChat Comfort headsets connect to the PC through a USB port and include in-line volume and mute controls. The Logitech ClearChat Pro USB and Logitech ClearChat Comfort USB headsets are expected to be available in the U.S. in September and in Europe in October. The Logitech ClearChat Pro USB headset will have a suggested retail price of $49.99 (U.S.). The Logitech ClearChat Comfort USB headset will cost $39.99 (U.S.).







Source: Logitech

 

Master volume for USB headset not working. Win10

Hi,



Welcome to Microsoft Community and thank you for your interest in Windows 10.

I understand that the USB Headset audio controller is not working. I will definitely assist you.



This issue may occur due to audio controller is corrupt. Try the below methods and check if it helps to resolve the issue.

Method 1.

I would suggest you try to connect in different port and check f it helps. If the issue still persist try below method.



Method 2.

I would suggest you to run sound audio troubleshooter, it will automatically detect the problem and fix it. Follow the below steps.

• Press Windows key + R and click on Control Panel.
• Click on View by: category and click on Small icon.
• Now click on troubleshooting and click on Hardware and Sound.
• Click on Playing Audio and Click on Next button.
  

Method 3.

I would suggest you to un-install the audio controller from the Device Manager and check if helps. Follow the steps:

• Press Windows key + R and type devmgmt.msc and hit the Enter.
• Go into Device Manager and expand Universal Serial Bus controller.
• And right click every device under the Universal Serial Bus controllers node related to USB headset and remove them at a time.
• Restart the computer, and then reinstall the USB controllers.

Hope this helps, post us with the status we will be glad to help you.

 

Logitech G930 headset not working for windows 10

Thanks for your suggestion. I tried the first method and the headset still does work on another computer.

I also performed the steps for the second suggestion, although windows is not recognizing the device. Instead of any Logitech headset being detected, it shows me that error I mentioned above.

Please advise if there is another solution available.