Windows 10: loose internet connection for less than 1 second and VPN drops

Discus and support loose internet connection for less than 1 second and VPN drops in Windows 10 Network and Sharing to solve the problem; I was working with a Norton support person on my VPN dropping after 10 to 15 minutes. He was working on my laptop and I noticed in the chat box that my... Discussion in 'Windows 10 Network and Sharing' started by JAMSBrooks, Apr 24, 2021.

  1. JAMSBROOKS
    JAMSBrooks Win User

    loose internet connection for less than 1 second and VPN drops


    I was working with a Norton support person on my VPN dropping after 10 to 15 minutes. He was working on my laptop and I noticed in the chat box that my internet connection dropped and reconnected in less than 1 second and my VPN had dropped off but did not reconnect. This does not happen on my other devices, 2 Samsung Android Phones and one Android Tab 7, and one iPad 7th generation all OS are up to date. My laptop is connected to my cable modem router by ethernet cable while all other devices are WiFi, the laptop has been WiFi as well but had the same problem. I have also communicated with

    :)
     
    JAMSBrooks, Apr 24, 2021
    #1
  2. CARLOS GUEDES SOARES.
    Carlos Guedes Soares. Win User

    when I connect VPN I loose connection to Internet

    when I connect VPN I loose connection to Internet
     
    Carlos Guedes Soares., Apr 24, 2021
    #2
  3. AJ99000
    aj99000 Win User
    No Internet Connection When VPN Is Connected

    This particular issue has been going on for almost a month now. My companies IT department is still trying to figure out the root cause. Below is a list of isolation / troubleshooting i've done.

    Issue: Once connected to the work VPN (successfully) the internet connection on the Windows 10 machine disconnects and does not allow any network traffic.

    OS: Windows 10 Home - Version: 1909 (OS Build 18363.476)

    Computer: Razor Blade 2019

    - Latest drivers installed

    - Latest Windows updates installed

    - System Wide issue

    Troubleshooting / Isolation

    • Cellular Data: Verified the Windows machine can connect to a hotspot and successfully browse the internet. (No VPN involved)

    • Cellular Data + Work VPN: Verified the Windows machine can connect to the hotspot & successfully connect to work VPN and successfully browse the internet.

    • Home WiFi: Verified Windows machine can connect to the home wifi network and successfully browse the internet (No VPN involved)

    • Home WiFi + Work VPN: Verified Windows machine can connect to home WiFi. It can successfully connect to work VPN. However once the work VPN is connected, the home WiFi network indicates (No Internet Access)

    • Ping Test + Work VPN: Verified I can successfully ping (work) websites and even the work VPN URL successfully without any packet loss. However once I go to ping (non-work) related addresses like google.com, apple.com etc. there is packet loss.

    At this point I decided to test my work VPN on my iPhone & Apple Mac.

    • iPhone: Home WiFi + Work VPN: Verified the iPhone successfully connects to home WiFi network and the work VPN and can successfully browse the internet.

    • Mac: Home WiFi + Work VPN: Verified the Mac successfully connects to home WiFi network and the work VPN and can successfully browse the internet.

    Isolated: Only the Windows machine seems to be affected. I even verified this issue occurs on multiple Windows user accounts on the Windows 10 machine.

    - Windows 10 is fully updated to the latest November Windows 10 update and issue persists

    - Deleted and Added the VPN configuration several times and issue persisted.

    Third Party VPN Client Test: Tested with Nord VPN and the Windows machine successfully connected to the home WiFi network & the Nord VPN connection successfully connected to a random server and successfully browsed the internet.

    - Disabled IPV6 on VPN & WiFi network configuration (Per IT Support guidance) and issue persisted

    *Currently updating to Windows 10 Insider Preview 19033.1 (vb_release) to see if this might fix anything pertaining to Windows 10 VPN.

    Thanks for any additional guidance / suggestions / help that the community offers.
     
    aj99000, Apr 24, 2021
    #3
  4. SUB
    SuB Win User

    loose internet connection for less than 1 second and VPN drops

    Is it possible to share internet connection via remote desktop?

    RDP is not capable of Internet sharing, so you can't share Internet using RDP with standard applications. There are many way to share Internet from a Windows box to another one. I suggest you to use VPN. You should do following steps:

    1. Run VPN Server on your server with unlimited internet access
    2. Connect to VPN server from your limited computer
     
    SuB, Apr 24, 2021
    #4
Thema:

loose internet connection for less than 1 second and VPN drops

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