Windows 10: Loosing Internet

Discus and support Loosing Internet in Windows 10 Network and Sharing to solve the problem; My desktop shows that there is no internet. When checking the Ethernet and Wi-Fi adapters, they show that there is internet activity. I have a... Discussion in 'Windows 10 Network and Sharing' started by cyclone3211, Sep 27, 2020.

  1. Loosing Internet


    My desktop shows that there is no internet. When checking the Ethernet and Wi-Fi adapters, they show that there is internet activity.
    I have a router/modem from my supplier, Spectrum, and to get internet back to the desktop, I need to disconnect the router/modem for a short time and reconnect and all is good for several days.
    Connected to the router/modem is another router which normally indicates modem connection whereas the Spectrum router/modem internet connections are not providing me internet service at the desktop, but my laptops that are on Wi-Fi. I find this to be strange since that second router is connected to the router/modem.
    In addition, my HP wireless printer has been keeping its connection even though it is connected to the router/modem.
    Question: What needs to be fixed or adjusted on the desktop which is the only unit that goes offline, periodically, yet their adapters indicated that service is live.
    Or is nothing wrong and this is life with the internet?
    Desktop is current with Windows 10 Pro. The desktop, router/modem, and the other modem are in the same room and within a six foot area. I get no messages when this happens other than there is no internet

    :)
     
    cyclone3211, Sep 27, 2020
    #1

  2. Loosing internet connection

    Hello,



    Please try the following methods and check if that resolves the issue:

    Method 1: Run the Internet Connections Troubleshooter and Network Adapter Troubleshooter

    Step 1: Run the Internet Connections Troubleshooter

    This troubleshooter is an automated Windows 10 inbuilt tool which finds and fixes the common issues with the Internet Connections on the computer. Perform these steps to run this tool and check if that helps.

    • Press “Windows Logo” + “W” keys from the keyboard.
    • Type “Troubleshooting” in the search bar and press “Enter”.
    • In the “Troubleshooting” window, click on “View All” on the left pane.
    • Click on “Internet Connections”.
    • Click on “Advanced” and then click on “Run as Administrator”.
    • Click “Next” and follow the on-screen instructions to complete the troubleshooting process.


    Step 2: Run the Network Adapter Troubleshooter

    This troubleshooter is an automated Windows10 inbuilt tool which finds and fixes the common issues with the Network Adapter Settings on the computer. It also checks if the network adapter drivers are up to date or not. It may
    also provide you some clue about the hardware failures happening to the Network Adapter. Perform these steps to run this tool and check if that helps.

    • Press “Windows Logo” + “W” keys from the keyboard.
    • Type “Troubleshooting” in the search bar and press “Enter”.
    • In the “Troubleshooting” window, click on “View All” on the left pane.
    • Click on “Network Adapter”.
    • Click on “Advanced” and then click on “Run as Administrator”.
    • Click “Next” and follow the on-screen instructions to complete the troubleshooting process.


    Once after running the troubleshooters, check troubleshooting reports and let’s know the details. You may also try out the suggestions given by the troubleshooter and check if that helps.



    You may also try uninstalling and reinstalling the latest Network Card Drivers from the computer/network card manufacturer’s website and check the status of the issue.



    Method 2: Uninstall and Reinstall the Network Card Drivers.

    Step 1: Uninstall the Network Adapter Drivers

    • Press “Windows Logo” + “X” keys on the keyboard.
    • Click on “Device Manager” from that list.
    • Search for the Network Adapter from the device list, right click on it and then select “Uninstall”. On the un-installation window, if you have an option: “Delete the driver software for this device” you may select that and then
      remove the corrupted drivers from the computer.
    • Follow the on-screen instructions to complete it and the restart the computer if prompted.
    After the restart, please go ahead with the next steps to install the latest drivers and check if that resolves the issue.



    Update Driver Software from the Manufacturer’s website:

    Step 2: Go to the Computer or Network Card manufacturer’s website and search for the latest Windows 10 drivers available for the Network Card model and then install it by following the instructions
    given in the website.



    You may also refer to the articles given below, try the suggestions given in them and check if that helps:

    Wired and wireless network problems

    http://windows.microsoft.com/en-IN/...3&v2h=win7tab1&v3h=winvistatab1&v4h=winxptab1

    (Applicable for windows 10 also.)

    Please wait while the system check for the updates. If updates are found, click on Install updates.



    Hope the information helps to fix the issue, if you have any further queries, feel free to post. We are here to assist you.



    Thank you.
     
    Amit(Kumar), Sep 27, 2020
    #2
  3. Anna Bol Win User
    Internet connection causes computer to loose power.

    Hello Cliff,



    An outdated network adapter can be one possible reason for this.
    To isolate the issue, kindly provide us these details:



    • Have you made any changes on your computer prior to the issue?
    • How are you connected to the internet? Is it via Ethernet cable or is it wirelessly connected?
    • Have you installed the latest Windows updates?


    To help us diagnose the cause of this error, we would suggest that you follow these steps:



    Step 1: Boot into safe mode and check if the issue persists

    Safe mode starts Windows with a minimal set of drivers and services. To boot into safe mode, kindly follow the steps on this link.



    Step 2: If issue does not persist in safe mode, we suggest you to place the computer in clean boot and check which third party application driver is causing the issue.

    Follow the steps on this link to
    perform a clean boot.



    Note: After troubleshooting, make sure to set the computer to start as usual as mentioned in Step 7 in the above KB article.



    We’ll keep an eye out for your response.
     
    Anna Bol, Sep 27, 2020
    #3
  4. Loosing Internet

    Loosing internet connection

    Hi,

    Thank you for posting your query in Microsoft Community.

    I understand the inconvenience you are facing currently. Let me help you in resolving the issue.

    I suggest you to follow the steps below and check if that helps.

    Method 1: Run the Internet Connections troubleshooter.

    Follow the below steps:

    1. Type troubleshooting in the search bar.

    2. Select Troubleshooting.

    3. Select View all on the top left corner.

    4. Click on Internet Connections.

    5. Follow the on-screen instructions to run the troubleshooter.

    If the issue persists then follow the below method.

    Method 2:

    I suggest you to update the Network adapters driver from the Device Manager.

    Follow the below steps:

    1. Right click on Start button and click on
    Device Manager.

    2. Expand the
    Network adapters driver from the list.

    3. Right click on the driver and click on
    Update driver Software.

    Reference: Refer to the following Microsoft article on
    No wireless networks are available after you upgrade from Windows 8.1 to Windows 10.

    https://support.microsoft.com/en-us/kb/3084164

    Hope the information helps. please let us know if the issue persist and we will be happy to assist you further.
     
    Nachappa C K, Sep 27, 2020
    #4
Thema:

Loosing Internet

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