Windows 10: Losing internet connection intermittently

For the past month or so, I've been losing my internet connection intermittently. This happens somewhat sporadically, but when it does the connection is interrupted for about 30 -45 seconds and then resumes, usually without my having to resort to Windows 10 troubleshooting. This is only bothersome if I am streaming video content or downloading something. However when the connection goes down on my laptop, it's also interrupted on my son's laptop, and because he's constantly gaming, he is getting increasingly angry with the situation and taking it out on me!!
My wife works for the local phone company, and her colleagues assure her that our ADSL line is operating normally. I'm pretty sure that there are no problems with the wireless modem/router; it's always worked perfectly well even if two computers (and at times a couple of mobile phones) are connected to it.
So I'm wondering if this is a legacy of Windows 10 updates. I have just tried updating my Atheros wireless network adapter drivers and will do the same thing on my son's computer (he also has Windows 10, but not the most recent version), and I've reset TCP/IP and Winsock via the registry. But the connection continues to go down.
Just wondering if anyone else has had similar problems.


:)

 

Losing internet connection intermittently only on laptop

Hi Lindamartin,

For us to know the reason why your laptop is losing internet connection intermittently and how to fix it, we would like to know more information:

• Have you tried updating your drivers?
• Did you receive any error messages?

We suggest that you try the troubleshooting steps below and check if it will solve the issue:

1. Type troubleshooting in the search bar.

2. Select Troubleshooting.

3. Select View all on the top left corner.

4. Click on Internet Connections.

5. Follow the on-screen instructions to run the troubleshooter.

If the issue persists then follow the below method.

Method 2:

We suggest you to update the Network adapters driver from the Device Manager.

Follow the below steps:

1. Right click on Start button and click on
Device Manager.

2. Expand the
Network adapters driver from the list.

3. Right click on the driver and click on
Update driver Software.

Post us back with the result.

 

losing internet connection

Hi,

Sorry for the inconvenience caused.

Please let us know if you receive any error code or error message.

Try the following methods and check if it helps:

Method 1: Run the Internet Connections troubleshooter.

Follow the below steps:

1. Type troubleshooting in the search bar.

2. Select Troubleshooting.

3. Select View all on the top left corner.

4. Click on Internet Connections.

5. Follow the on-screen instructions to run the troubleshooter.

If the issue persists then follow the below method.

Method 2:

I suggest you to update the Network adapters driver from the Device Manager.

Follow the below steps:

1. Right click on Start button and click on
Device Manager.

2. Expand the
Network adapters driver from the list.

3. Right click on the driver and click on
Update driver Software.

I suggest you refer the help article below as well.

http://windows.microsoft.com/en-in/windows-10/fix-network-connection-issues

Hope this helps. Get back to us for any further queries on losing Internet connection. We are happy to help!

 

Intermittent internet connection

Hi all,
Basically for the last few weeks I have been having some real problems with my internet in my house. I have a netgear wireless router connected to the phone line (through a microfilter obviously), which is connected to about 4 PCs via ethernet, and 1 PC wirelessly. All other phone sockets in the house have microfilters on as well. This set up has been working fine for a few years now, but recently we got back from holiday and the internet seems really dodgy throughout the house.
Basically what will happen is that sometimes web pages will load and work normally, but quite often they just won't load and firefox will come up with 'page cannot be displayed' or whatever. Usually if you refresh a few times it will load, but basically the whole time the connection is really dodgy.
The router has a constant connection to the internet, which isn't affected when these random dropouts occur, I can check the adsl uptime in the router settings and it shows however long since I last switched off the router.
I have connected a different router (linksys) to the phone line, but got the same problems. Actually one time with the linksys, the internet didn't work at all (although it said it was connected in the router settings page) so I switched back to the netgear.
I have connected a phone (N95) to the wifi and it showed the same symptoms, usually coming up with 'no gateway reply' or something on the screen. This suggests to me that it is not a software (firewall etc) problem with any of the computers. The second router pretty much rules out router problems.
I have phoned up my internet provider (tiscali :shadedshu) and havent really got much help. Basically they ran some diagnostics and couldn't find any problems with the connection. Today when I phoned them they told me to plug the router into the master phone line in the house, and they are going to monitor the internet usage for the next 24 hours and get back to me. I suspect they won't find anything.
I have no idea what could be causing these problems, it is really getting annoying! *Bang Head :banghead:

Can anyone help me out? *Confused I've never experienced anything like this so I can't really come up with any ideas...