Windows 10: Loss of audio

Discus and support Loss of audio in Windows 10 Drivers and Hardware to solve the problem; Hello, my laptop keeps losing its audio output device. How can I fix this issue?... Discussion in 'Windows 10 Drivers and Hardware' started by LisaPortwood, Nov 10, 2019.

  1. Loss of audio


    Hello, my laptop keeps losing its audio output device. How can I fix this issue?

    :)
     
    LisaPortwood, Nov 10, 2019
    #1
  2. Ryan Fra Win User

    Can not record audio.

    Hi,

    We suggest that you run troubleshooting for Audio Recording by following these steps:

    • Type troubleshooting on the search box.
    • Click View all.
    • Select Recording Audio.
    • Follow the steps to troubleshoot Recording Audio.

    Let us know if you need further help.
     
    Ryan Fra, Nov 10, 2019
    #2
  3. Sound loss

    Hi Linda,

    In most cases, you may experience a sound loss if its audio driver is incompatible with the installed latest Windows version. For us isolate the issue, we suggest that you update the device's audio driver by following the steps given on this article:

    Update drivers in Windows 10.


    Let us know how it goes.
     
    Janeane Cru, Nov 10, 2019
    #3
  4. Eric941 Win User

    Loss of audio

    Loss of audio

    Thanks for the suggestion. I tried all the steps, but the problem is still there.


    • Let us know the make and model of your PC

      custom built with Asus Z79-A motherboard

    • Also tell us the hardware ID and driver version of your audio device

      HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_1043860B&REV_1003

      HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_1043860B

    • Try to play a Test Tone and let us know if it worked

      I get the error "Failed to play test tone."

    • Capture a screenshot of your “Sound, video, and game controller” tab in Device Manager


      Loss of audio f5431502-3455-4b71-84a1-6fb818df51a6.png


    • Check to see if your device is trying to play audio by noting whether green volume bars are
      present in the Sound Control Panel

      No green bars
     
    Eric941, Nov 10, 2019
    #4
Thema:

Loss of audio

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