Windows 10: Loss of Edge, Calculator, Notifications, Maps and now the Start Menu.

Most likely your synced profile is messed up if you log in with a Live account. There has been some issues since the last update that got pushed out to Windows 10.

 

Yes that is exactly it, but how does one recover from such a situation?

The process that triggered all of this is this one

Code: Source @{microsoft.windowscommunicationsapps_17.6868.40731.0_x64__8wekyb3d8bbwe?ms-resource://microsoft.windowscommunicationsapps/hxcommintl/AppManifest_CalendarDesktop_DisplayName} Summary Stopped responding and was closed Date 2016-05-04 11:13 Status Report sent Description A problem caused this program to stop interacting with Windows. Faulting Application Path: C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.6868.40731.0_x64__8wekyb3d8bbwe\HxCalendarAppImm.exe Problem signature Problem Event Name: MoAppHang Package Full Name: microsoft.windowscommunicationsapps_17.6868.40731.0_x64__8wekyb3d8bbwe Application Name: praid:microsoft.windowslive.calendar Application Version: 16.0.6868.4073 Application Timestamp: 57215315 Hang Signature: 621c Hang Type: 4194304 OS Version: 10.0.10586.2.0.0.256.48 Locale ID: 1033 Additional Hang Signature 1: 621c4280da41b1c759c58af079071837 Additional Hang Signature 2: 0c6e Additional Hang Signature 3: 0c6e4d248bbe26da729e1177a0fb0d05 Additional Hang Signature 4: 621c Additional Hang Signature 5: 621c4280da41b1c759c58af079071837 Additional Hang Signature 6: 0c6e Additional Hang Signature 7: 0c6e4d248bbe26da729e1177a0fb0d05 Extra information about the problem Bucket ID: d45107da2f266fbea8d7843ccaee2106 (133327316821) [/quote] I do not use calendar, so why would this universal App cause MS Edge to stop, and then finally, lead to the loss of the start menu and access to other universal Apps when logged on to my MS account?

It would seem the answer is to clear out my MS account some how and start afresh but how?


Further to this issue, which may explain why the first thing that went wrong was access to MS Edge. the following folder is completely missing from the user data for my MS Account log in
C:\Users\Username\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\AC\MicrosoftEdge\User\Default

The highlighted (bold) folders are completely missing from my profile data.
Compared with the local test account I created.

 

If the app hangs up, it could be a issue with the server that serves up Live content or a firewall blocking the port. All that you can do with tiles is hope that Microsoft's servers are not getting slammed to keep content from being returned back to your machine.

I would just turn off Live updates and then let things settle down. You can run the Flush of the cache for the DNS and Winsock repair if that may flush out issues. The Farbar Mini Toolbox and Service Scanner tools are really good for any issues with the connection, unless you find out that your Internet Security software is the problem. Then you end up resetting the rules.

Majorgeeks.com has them on their site. Just do a search for "Farbar". They are hosted off of Bleeping Computer. I would grab them and save all of the Farbar tools.

 

I had the same thing happen and I solved it the same way. I work in IT and my company has 3000 pc's and and what's happening is profile are becoming corrupt. We had this happen frequently with out XP machines. Your profile is made up of files on a drive and files do get corrupted.

 

Thanks for this. the files you are talking about that get corrupted, are these on my machine or on the MS servers responsible for returning data to my PC? Based on the other report below, it would seem that it could be the servers being prevented form returning data for an unknown reason ( loss of connectivity or corrupted files)?

Thanks for the info, I think I am getting to understand this issue now.
On the 4 may 2016, at about the same time MS Edge stopped working, there was a Windows Defender update running. As I do not use Defender but instead Norton, I did not think anything of it. Is it possible the Defender update somehow caused a momentary break in connectivity?

I will try your solutions with the suggested tools. thank you.

 

It is not corruption that is causing this. It is the app crashing when it cannot communicate with the servers that handout Live information or update the app if it is static, such as Email.

There is nothing that you can do about it, since Microsoft has refused to listen that they have a server issue, which affects this data, that is not only for Windows, but also XBox and their phone platforms.

 

thank you!

I appreciate all the help and suggestions offered on this thread I think we can mark this one as "Solved" even if the solution is not a permanent one!

 

But when you are on a Domain, you have a saved profile in case their profile on their machine gets screwed up. The only thing is that no one uses a real roaming profile anymore. Majority in IT use a standard machine profile and just update the GPO. Worse thing is that at a couple of jobs that I worked at, you had to have your PC moved with you when you moved. If you changed units, you lost your profile and stored files for that Tree, so IT had to do twice the work to set you up again.

I stopped counting the number of man hours I lost when you could spend up to a week, week and a half waiting for a new profile to be done.

 

So I took the plunge and re-installed Win10 from scratch. This time I did a custom install, on a local account only.

Late last night and this morning (SAT), the following updates failed, yet Windows said there are no updates available.

(1) Microsoft.Net Native Run time Package
(2) Microsoft.Messaging
(3) One instance of svchost.exe, stopping.

Is this because these are all "Store" Apps, which require an active MS Account?

Best

Geoff

 

Yes if you do not have a Live Account signed in, it will fail. I just set mine to not update from the store. I never use Tiles, so there is no need for me to waste bandwidth on that machine when I am using it for testing CPU intense programs.

 

Thanks , I have done the same. Only run updates on the store under direct control and then sign on with my MS account as per the tutorial provided by Shawn. Next step is to eliminate all the Apps I do not want, again ........ sigh.*Rolleyes

 

I deferred the threshold updates on mine, after the mess last week. Also set to warn me when it tries to update.

 

I received a feedback request form MS yesterday, presumably because of the new install I did. It asked me if I would recommend anyone to install WIN 10 .....

I gave a decided NO and said that until they do something to fix the issues we experience we are having.