Windows 10: Loss of Video and Photo files in Photo App.

I shot a video project and imported all of the files too my laptop through the Photos App. A couple days later I go open the Photos app and a lot of my photos and mainly video files were no longer in my Photo collection. When I tried importing more footage through an SD card into the Photo app, it only imported 1-2 files out of the 100 that I was trying to import in total. Recently I defragged my drive and have updated all of my system and apps along with resetting the photos application and still see this issue. Could have defragmentation done this?


Any suggestions on how I can get these files back?

:)

 

Loss of Video and Photo files in Photo App.

I shot a video project and imported all of the files too my laptop through the Photos App. A couple days later I go open the Photos app and a lot of my photos and mainly video files were no longer in my Photo collection. When I tried importing more footage
through an SD card into the Photo app, it only imported 1-2 files out of the 100 that I was trying to import in total. Recently I defragged my drive and have updated all of my system and apps along with resetting the photos application and still see this issue.
Could have defragmentation done this?

Any suggestions on how I can get these files back?

 

Loss of Video and Photo files in Photo App.

Hi Henry. I'm Greg, an installation specialist and 9 year Windows MVP, here to help you.

Did you do a keyword search for the files, then right click result to see File Location?

Remember that even if you import your Pictures or Videos through the Photos app, they still reside in your User Pictures or Videos folder. No files live in the Photos app.

I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

 

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