Windows 10: Lost back up

Last night I backed up the files on my husband's and my own profiles to our external hard drive before resetting the computer and reinstalling Windows 10. I selected the option to keep files and folders but did the backups just in case... The reset got stuck on 74% and after a few hours I powered off. After several attempts I eventually got Windows 10 to reinstall. However all the files and folders are missing. No problem I thought, I'll restore them from the backup. Problem is the computer can't find the backup and neither can I. I have an awful feeling I've lost everything . Any suggestio

:)

 

I lost my contacts

Hi John,

Regarding your issue with contact list that is lost in Windows live mail, we suggest to check this thread:

Contacts list disappeared from Windows Live Mail. Look for MikeSTL and ¡Firedog answers. It contains troubleshooting steps pertaining to the issue.

We look forward to your response.

 

lost

Hello,

In order for us to provide you with an appropriate resolution, kindly tell us more about your concern:

• When did the issue start?
• Can you tell us if there were any changes made on your computer prior to this concern (i.e., updates, software installation)?
• To make sure that we have not missed anything, what troubleshooting steps have you done so far?

In the meantime, we suggest that you visit this link which includes resolutions on how to find lost files
in Windows 10.

We'll be waiting for your reply.

 

Videos lost

Hi Michael,



Thank you for bringing up your query on Microsoft Community.

I understand the inconvenience caused, now that you have me with you let me take care of this.

• How did you install Windows 10?

I suggest you to follow the steps form the below article and check if it helps.

Find lost files after the update to Windows 10

Find lost files after the upgrade to Windows 10 or 11



Hope it helps.



Kindly let us know if you need any further assistance with Windows. We are happy to assist you.